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Mastercard Digital Labs is looking for brilliant and passionate user experience designers to join its customer-facing global innovation services team, Digital Labs. Mastercard Digital Labs is a rapid prototyping, piloting, and innovation design services team, working with Mastercard's global customer base of Fortune 500 companies, and spanning all aspects of global commerce. Our team actively integrates AI tools and emerging technologies into our design workflows, pushing the boundaries of how we ideate, prototype, and deliver innovative experiences. In this role you will be a key member of a highly agile and expert team of engineers and creatives working to build conceptual prototypes and quick-to-market test and learn pilots. You will create rich, engaging experiences to bring highly conceptual ideas to life using both traditional design methods and AI-powered tools to accelerate creativity and output. This is an exciting opportunity to become part of a world-class innovation team, dynamically solving real-world customer problems, and delivering transformational product and service solutions focused on globally trending topics and issues.
Job Responsibility
Travel with a team of engineers and creatives to deliver innovation events at client sites across the US, and occasionally internationally
For each event, work to understand the client and their customer, the problem to be solved, and decide on the best design approach
Create sketches, flows, wireframes, visuals, and/or hi-fidelity prototypes as needed to collaboratively design with the client and the Digital Labs team
Explore how AI-generated content, assets, and prototyping tools can enhance the speed and quality of deliverables
When not traveling, prepare for upcoming events by researching and prepping materials, and wrap up completed events by making final changes to the deliverables
Support longer-term engagements such as UX expert reviews including detailed diagnostics and overall heuristic assessments, detailed design iterations and prototyping for concept and user experience testing, as well as pilot build-outs
Contribute to the team's ongoing adoption of AI by identifying new tools, sharing best practices, and helping establish workflows that responsibly integrate AI into our design process
Requirements
Experience in a UX Designer role, preferably with mobile applications
Experience presenting designs and explaining design decisions to stakeholders and clients
Experience working closely with developers and product owners and ability to help drive consensus amongst differing viewpoints
Ability to work quickly and independently, and to accept feedback, direction, and shifting priorities graciously
Experience with design thinking or other innovation/user experience design and ideation methodologies and techniques
Experience creating and/or using a variety of design artifacts, for example personas, journey maps, user flows, scenarios, storyboards, sketches, and wireframes
Experience with common UX design and prototyping tools such as Figma, Sketch, Adobe Creative Suite, etc.
Familiarity with AI-powered design and productivity tools such as ChatGPT, Copilot, Claude, or similar platforms for content generation, image creation, and workflow automation
Curiosity and willingness to experiment with new AI tools and integrate them into everyday design practice
Strong visual design skills and a passion for creating compelling, intuitive, and beautiful interfaces
Experience with print design, illustration, and/or visual identity a strong plus
Experience in both start-up and corporate environments a plus
Experience designing chat, voice, and/or retail interactions a plus
Nice to have
Experience facilitating design exercises a plus
Experience with print design, illustration, and/or visual identity a strong plus
Experience in both start-up and corporate environments a plus
Experience designing chat, voice, and/or retail interactions a plus
What we offer
Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
Flexible spending account and health savings account
Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities