User Engagement Engineer Job at Arcfield (Chantilly)

User Engagement Engineer

Arcfield

Location:
United States , Chantilly

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Arcfield has an opportunity in support of an Enterprise Space Communications Architecture mission and is seeking a skilled and detail-oriented User Engagement Engineer to join our well-established, tenured Systems Engineering and Technical Assistance (SETA) team. Arcfield wishes to add an Engineer who will play a pivotal role in the vetting, technical exchange, advising, and execution necessary to integrate new users onto existing and future advanced space-ground communication systems, maximizing user satisfaction and ensuring successful mission operations. In this position, you will work closely with mission stakeholders and technical teams to ensure that user needs, mission requirements, and operational feedback are captured, translated, and integrated into system designs and enhancements. Arcfield has supported these critical programs for over 40 years and has a proven track record of providing outstanding customer support with consistently high award fees.

Job Responsibility:

Provide technical and programmatic advisory services during program execution of communication architectures
Conduct user needs assessments, workflow analysis, and stakeholder engagement to identify system improvements
Serve as a liaison between end-users, technical teams, and operators to ensure mission requirements are well understood and effectively satisfied
Understand performance of existing systems and infrastructure to advise users on optimal onboarding strategies
Facilitate communication between project managers, architects, and systems engineers to ensure shared understanding of requirements
Translate complex technical concepts into clear, actionable information for diverse stakeholders, including program managers and external partners
Gather, analyze, and report on user feedback to drive continuous improvement of system performance, usability, and mission readiness
Collaborate with engineering teams to balance user needs with technical feasibility, program constraints, and mission priorities
Represent user perspectives during design reviews, operational readiness reviews, and mission support activities

Requirements:

Must possess and be able to maintain a TS/SCI clearance with Polygraph
Bachelor’s (or equivalent) in engineering-related field with 10 to 12 years of experience, or Master’s in engineering-related field with 8 to 10 years of experience, or Ph.D. in engineering-related field with 5 to 7 years of experience
Experience with Systems Engineering and Technical Advisory (SETA) support
Familiarity with space/ground communications systems, satellite operations, or networked mission systems
Strong communication skills, both oral and written, with the ability to consolidate technical information into clear, logical, and concise summaries
Excellent organization and interpersonal skills, with the ability to interface effectively with government customers, external organizations, and internal teams
Detail-oriented with a commitment to quality, accuracy, and continuous improvement
Proficiency in Microsoft Office products for planning and communication

Nice to have:

Expertise in evaluating and integrating complex systems, identifying discrepancies, and developing effective courses of action
Experience with collaboration tools such as SharePoint and Confluence

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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