User Engagement Advocate Job at Bentley Systems (Singapore)

User Engagement Advocate

We’re looking for a User Engagement Advocate SMB who can help us nurture and gro...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Fluency in Dutch or German and English
2 to 5 years of experience in customer success, account management, or sales function
Ability to prioritize tasks in a fast-paced environment without compromising the quality of work
Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email
Passionate about providing users with a positive experience
Ability to problem solve and propose solutions using data to drive decisions
Self-motivated and results-oriented, with the ability to work independently and as part of a team

Job Responsibility

Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base
Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions
Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships
Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy
Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

New

Learning Systems Specialist

We are currently seeking a Learning Systems Specialist with global responsibilit...

Location

Lithuania , Kaunas; Vilnius

Salary:

2500.00 EUR / Month

Bentley Systems

Expiration Date

Until further notice

Requirements

Bachelor's degree in management, IT, or equivalent experience
Desirable 2-4 years of professional experience, preferably including learning systems management
Ability to work in a collaborative team environment in person and through virtual communication tools, developing excellent relationships both with internal stakeholders and users
Excellent English oral and written communication and presentation skills
Ability to handle internal and external communication with patience, friendliness, and clarity
Proven ability to proactively communicate priorities, progress, and risks while enforcing delivery commitments from partners
A 'user first' approach and passion to communicate with and help users
Emotional intelligence when talking with users, and the ability to document in a methodical manner
Strong track record of driving on-time delivery by setting clear expectations, monitoring performance, and addressing slippage decisively
Ability to work well with global colleagues to help address user issues

Job Responsibility

Perform daily learning administration tasks, including training content management, scheduling training, permission management, system settings, enrolments, metrics, and evaluations
Manage user support and proactive communication
Acts as a single point of coordination between content partners, internal teams, and leadership to maintain momentum and clarity
Anticipates information needs, provides regular status updates, and ensures alignment across partners, users and internal stakeholders
Holds content partners accountable through structured governance, progress tracking, and timely escalation of risks or delays
Regularly reviews and audits content partner library to ensure alignment with Bentley Learn library
Create and run reports for users and colleagues alike
Upload course content to our learning platforms and test appropriately
Schedule all instructor-led classes through Bentley Learn, including course creation, meeting link creation, and dataset provisioning
Manage enrolment for sessions and follow-up activities (coordination with external administrators and providing updates to users)

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

Support Worker

Location

United Kingdom , Redditch

Salary:

12.75 - 12.82 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Carry out duties as required under the direction of the Manager/Shift Leader
To be involved in meeting each service user's individual needs on a daily basis. This is to include transporting service users to appointments and other engagements as required by driving the Company vehicles if the worker has a driving licence.
To support service user's individual priority needs, completing daily timetables as directed.
To facilitate the involvement of service user's in daily household tasks, i.e. cleaning, personal laundry, shopping and preparing meals, etc.
Assist in providing basic care where people have a physical illness.
You will be expected to carry out personal care as part of the role depending on the client needs.
To report any client general issues/concerns to the Manager.
To participate in any service user's leisure pursuits at home and within the community.
To act as Key-Worker (where appropriate) for identified service user(s) as designated by the Manager
To advocate on behalf of service users where appropriate.

Job Responsibility

Carry out duties as required under the direction of the Manager/Shift Leader
To be involved in meeting each service user's individual needs on a daily basis. This is to include transporting service users to appointments and other engagements as required by driving the Company vehicles if the worker has a driving licence.
To support service user's individual priority needs, completing daily timetables as directed.
To facilitate the involvement of service user's in daily household tasks, i.e. cleaning, personal laundry, shopping and preparing meals, etc.
Assist in providing basic care where people have a physical illness.
You will be expected to carry out personal care as part of the role depending on the client needs.
To report any client general issues/concerns to the Manager.
To participate in any service user's leisure pursuits at home and within the community.
To act as Key-Worker (where appropriate) for identified service user(s) as designated by the Manager
To advocate on behalf of service users where appropriate.

What we offer

Eye care
Free Parking
Pension
Holidays
Four weeks annual leave plus bank holiday (pro-rata for part-time staff)
Company pension scheme
Discounts at various venues/shops as part of the blue light scheme
Free lunch and refreshments from the homes kitchen, and money to use when having lunch/dinner if out with a client
An approachable, friendly and supportive team
Ability to to gain a nursing qualification via the nurse associate scheme following two years service

Senior Product Manager, Cloud Delivered Security Service (CDSS)

As the Senior Product Manager for CDSS, you will play a crucial role in building...

Location

United States , Santa Clara

Salary:

148700.00 - 240525.00 USD / Year

Palo Alto Networks

Expiration Date

Until further notice

Requirements

BS/MS in Computer Science, other engineering/technical degree
5+ years of experience in highly technical roles in product management, development, or enterprise services, at large organizations or innovative startups
Direct experience in DNS Security, Threat Prevention or similar technology
Experience with UX/UI development
Excellent written and verbal communication skills
Excellent presentation skills
Excellent people skills, team mentality
Demonstrable track record of success

Job Responsibility

Conceptualize and define differentiated features for a new IP-layer security service through a deep understanding of the evolving Threat Landscape, advancements in protocols and Customer pain-points across our core and growth markets
Ensure strategic alignment and seamless integration with teams such as NGFW, Prisma Access, Prisma Browser, and XDR, consistently incorporating customer feedback and market demands
Take full accountability for defining and monitoring customer success metrics, establishing key performance indicators (KPIs) across the customer lifecycle
Prioritize and set goals focused on reporting, analytics, incident investigation, and response to ensure capabilities meet evolving customer and industry requirements
Lead collaborations with third-party vendors and partners to deliver a cohesive customer experience
Collaborate with UX and design teams, leveraging persona studies, customer journey mapping, and analytics to ensure an outstanding customer experience
Advocate for customer-centric product design by translating customer insights into executable plans that enhance user engagement and loyalty

What we offer

restricted stock units
bonus

Fulltime

New

Lead UX Designer

Location

United States , Madison; Boston; San Diego; Minneapolis; Chicago

Salary:

124000.00 - 211000.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor's degree in Design, Marketing, Business, Life Sciences, or related field of study
or High School Degree/General Education Diploma and 4+ years of relevant experience as outlined in the essential duties in lieu of Bachelor's degree
8+ years of experience working as a UX Designer, with at least 5 years of experience in a senior or lead capacity
Extensive experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools (e.g., Adobe Creative Suite, Figma, Miro, Jira)
Experience with content management systems (Sitecore a plus) and user testing tools
Experience in simplifying and communicating complex ideas to broad audiences
Experience in managing a design process from strategy to delivery of final product
Experience in collaborating with and influencing product, engineering, design, and operational teams
Experience in creating designs that optimize for varied ecosystems that leverage known persona or archetypal work, SEO, and measurement objectives
Advanced understanding of accessible, inclusive, and equitable design

Job Responsibility

Independently lead and facilitate active collaboration with strategists, researchers, product leaders, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables that scale across journeys and platforms, with minimal guidance
Support a team of designers, providing informal coaching, feedback, and direction to help them do their best work on a project
Research and stay up-to-date to help support the adoption of the enterprise-wide design best- practices, standards, principles, and the usage of AI into your daily practice
Develop advanced prototypes and animations or define motion characteristics
Advocate for the incorporation of user research into the experience's UX vision, provide strategic rigor and thoughtfulness throughout the creation of products and experiences, from vision and conception to launch and optimization/governance - possess the knowledge and passion to articulate it clearly, confidently, concisely, and compellingly across audiences
Evolve and champion our design system to ensure that it is driving efficiencies and is tailored to the respective audience needs
Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally
Remove impediments and ensure delivery of the overall experience vision & results aligned to OKRs. Building and maintaining collaborative relationships with senior leadership and other departments (e.g., Marketing) will also be required
Research and stay up-to-date to help lead the adaption of the enterprise-wide UX best practices, standards, principles, and design thinking processes for use by the respective UX, Product, and Development teams
serve as an advocate for these standards, principles, processes

What we offer

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage

Fulltime

Staff Product Manager, AI Personalization

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

200000.00 - 240000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of industry experience with a BS/Masters OR 6+ years with a PhD, with deep expertise in AI/ML-powered platforms at consumer scale
Strong working knowledge of personalization systems, contextual data retrieval, and LLM architectures - you can engage credibly with ML engineers on topics like RAG, retrieval optimization, and context engineering tradeoffs
Track record of building and shipping foundational platform products that power multiple downstream experiences and surfaces
Experience designing and interpreting A/B experiments and online experiment frameworks
ability to own end-to-end metrics strategy for complex AI systems
Strong capacity to synthesize ambiguous signals into clear, prioritized product decisions
Proven cross-functional leadership: able to align ML, engineering, data science, design, and operations teams around a shared vision
Experience shipping consumer-facing AI products with personalization at the core
Sharp product intuition for when AI automation should give way to human judgment, and how to design systems that make that transition seamless
Ability to work at multiple levels of abstraction - from the architecture of a retrieval system to the experience of a guest trying to resolve a cancellation dispute

Job Responsibility

Contribute towards the long-term vision for building 10-star, personalized community support, building a platform where our AI understands each guest and host the way their best human advocate would, and responds accordingly
Partner with data science, ML, and operations to identify new high-signal personalization signals to serve user needs
Own the product roadmap across ML models, signals, schemas, and prompt optimization to ensure the right information reaches the model in the most effective form
Drive personalization experiment design and measurement: define KPIs (self-solve rate, personalization coverage, citation accuracy), lead experiment design, and translate results into clear product decisions
Collaborate with ML engineers to shape requirements for accuracy, latency, and scalability improvements
Scale personalization infrastructure across Airbnb's AI surfaces, ensuring the platform is extensible enough to serve each modality's unique needs
Build a framework for continuous improvement: define how the team identifies personalization failures, prioritizes fixes, and systematically closes the gap between AI and human agent performance
Collaborate across engineering, ML, design, data science, and policy to build consensus on prioritization, drive cross-functional alignment, and ship with rigor from concept to production

What we offer

bonus
equity
Employee Travel Credits

Fulltime

Senior Manager, Product Management – Store Experience

The Sr. Manager of Product Management – NAPA Store Experience leads the strategy...

Location

United States , Atlanta

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Bachelor's degree in a related field or equivalent experience
10+ years of relevant experience
Deep expertise in point-of-sale systems for large retail organizations
Strong leadership of Product Managers across multiple products in modern, agile software environments
Proven ability to set vision, solve complex problems, drive innovation, and deliver actionable solutions
Skilled in fast-paced, evolving environments with shifting priorities
Effective communicator and influencer across functional and technical teams
Experienced in cross-functional product design and development
Strong capability in defining goals, metrics, and analytics to measure product value
Proficient in omnichannel (B2C, B2B, in-store) product discovery, user story management, competitive analysis, and mentoring junior team members

Job Responsibility

Partners with business and technical leaders to identify and plan capabilities for short- and long-term needs
Develops and executes strategic plans aligned to key objectives and budget expectations
Drives business growth by applying domain expertise and translating vision into action
Ensures strategic alignment across functions and leadership
Connects cross-functional insights to maintain a holistic business view
Leverages market research, vendor engagement, and industry knowledge to inform strategy
Builds and manages strategic vendor partnerships aligned to enterprise objectives
Defines and communicates value propositions, OKRs, success metrics, and outcomes
Establishes and improves sustainable, repeatable, and reliable processes
Drives operational excellence to meet metrics, support internal teams, and prioritize external customer needs

What we offer

Flexible Working Schedules
Wellbeing Programs
Learning Opportunities
Community Engagement
Paid Parental Leave
Pet Insurance

Fulltime

Support Worker

Looking to feel rewarded with your work? Wanting a career not just a job? Want j...

Location

United Kingdom , Kinver

Salary:

12.75 - 12.82 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Carry out duties as required under the direction of the Manager/Shift Leader
To be involved in meeting each service user’s individual needs on a daily basis. This is to include transporting service users to appointments and other engagements as required by driving the Company vehicles if the worker has a driving licence
To support service user’s individual priority needs, completing daily timetables as directed
To facilitate the involvement of service user’s in daily household tasks, i.e. cleaning, personal laundry, shopping and preparing meals, etc.
Assist in providing basic care where people have a physical illness
You will be expected to carry out personal care as part of the role depending on the client needs
To report any client general issues/concerns to the Manager
To participate in any service user’s leisure pursuits at home and within the community
To act as Key-Worker (where appropriate) for identified service user(s) as designated by the Manager
To advocate on behalf of service users where appropriate

Job Responsibility

Carry out duties as required under the direction of the Manager/Shift Leader
To be involved in meeting each service user’s individual needs on a daily basis. This is to include transporting service users to appointments and other engagements as required by driving the Company vehicles if the worker has a driving licence
To support service user’s individual priority needs, completing daily timetables as directed
To facilitate the involvement of service user’s in daily household tasks, i.e. cleaning, personal laundry, shopping and preparing meals, etc.
Assist in providing basic care where people have a physical illness
You will be expected to carry out personal care as part of the role depending on the client needs
To report any client general issues/concerns to the Manager
To participate in any service user’s leisure pursuits at home and within the community
To act as Key-Worker (where appropriate) for identified service user(s) as designated by the Manager
To advocate on behalf of service users where appropriate

What we offer

Eye care
Free Parking
Pension
Holidays
Four weeks annual leave plus bank holiday (pro-rata for part-time staff)
Company pension scheme
Discounts at various venues/shops as part of the blue light scheme
Free lunch and refreshments from the homes kitchen, and money to use when having lunch/dinner if out with a client
An approachable, friendly and supportive team
Ability to to gain a nursing qualification via the nurse associate scheme following two years service

Select Country

User Engagement Advocate

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

User Engagement Advocate

User Engagement Advocate

Learning Systems Specialist

Support Worker

Senior Product Manager, Cloud Delivered Security Service (CDSS)

Lead UX Designer

Staff Product Manager, AI Personalization

Senior Manager, Product Management – Store Experience

Support Worker

Our AI answers in your language