User Engagement Advocate Job at Bentley Systems (Kuala Lumpur)

User Engagement Advocate

Location

Singapore , Singapore

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

2 to 5 years of experience in customer success, account management, or sales function
ability to prioritize tasks in a fast-paced environment without compromising the quality of work
excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email
knowledge of customer success, power BI and/or Salesforce is a plus
passionate about providing users with a positive experience
ability to problem solve and propose solutions using data to drive decisions
self-motivated and results-oriented, with the ability to work independently and as part of a team

Job Responsibility

Customer Growth: take the lead in driving account growth, focusing on expanding our ever-growing SMB user base
take ownership of their post-purchase journey, from adoption to expansion
actively seek out new opportunities from the existing customer base with the help of upselling and cross-selling
Relationship Building: get to know our users as thoroughly as possible
develop and nurture strong, long-lasting relationships
Relationship Management: stay ahead in all user interactions
organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships
Collaboration: work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint
work with our Product team to provide feedback and explore and deliver solutions
work with our Marketing team to build user advocacy

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

User Engagement Advocate

We’re looking for a User Engagement Advocate SMB who can help us nurture and gro...

Location

Ireland , Dublin

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

Fluency in Dutch or German and English
2 to 5 years of experience in customer success, account management, or sales function
Ability to prioritize tasks in a fast-paced environment without compromising the quality of work
Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email
Passionate about providing users with a positive experience
Ability to problem solve and propose solutions using data to drive decisions
Self-motivated and results-oriented, with the ability to work independently and as part of a team

Job Responsibility

Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base
Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, be the first point of contact. Develop and nurture strong, long-lasting relationships—plant seeds for future opportunities. You're the bridge between user needs and our solutions
Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships
Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback, explore, and deliver solutions. Work with our Marketing team to build user advocacy
Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Fulltime

New

Global Warehousing Solutions Product Specialist

This role exists to drive transformation in warehouse operations by shaping and ...

Location

Brazil , São Paulo

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Strong understanding of end-to-end warehousing and logistics processes (inbound, storage, outbound, inventory) with the ability to translate user needs into clear functional requirements
Hands-on experience with warehouse management systems (e.g., SAP EWM, BY WMS) and familiarity with automation/robotics and system integrations (e.g., WCS, YMS)
Ability to engage with warehouse operators, super users, and process experts to validate workflows and ensure solutions meet operational needs
Proven capability to communicate effectively across technical and non-technical stakeholders, bridging operational and product/technology teams
Strong collaboration and stakeholder management skills, with the ability to work across cross-functional and distributed teams

Job Responsibility

Work with Product vendor to Develop and execute a comprehensive digital warehousing strategy aligned with Customer Operations goals
Stay ahead of emerging technology trends to identify opportunities for innovation, efficiency, and AI/Agentic AI integration
Lead the assessment, selection, and implementation of new functionalities / applications supporting warehousing processes to drive digitization, continuous improvement, and AI‑enabled opportunities across Warehousing operations
Oversee end‑to‑end design and delivery of digital Warehousing solutions with a strong user‑centric approach
Working with Deployment teams, lead agile teams to ensure timely, high‑quality iterative releases
Continuously learn from users and contribute insights to refine workflows, UI/UX, and product functionalities
Evaluate usability, workflow efficiency, and product pain points
propose enhancements
Identify friction points in daily warehouse operations and propose solutions
Support small enhancements, fixes, and iterative refinements

Fulltime

New

Sr. Corporate Systems Security Engineer

Location

Canada , Vancouver

Salary:

142500.00 - 180750.00 CAD / Year

Dialpad

Expiration Date

Until further notice

Requirements

7+ years of technical work experience in an information security or security-focused IT role
Advocate for security best practices and principles
Expertise in security technologies, including Identity and Access Management (IAM), Endpoint Protection, Email Security, Patch Management, SIEM, etc.
Knowledge of SAML SSO, OIDC, and SCIM protocols
Experience with zero-trust access models and implementing solutions to support zero-trust within modern cloud companies
Experience deploying and administering corporate security and identity management platforms
Experience with macOS and Windows endpoint security and hardening
Okta administration and workflow automation are highly desired
Industry certifications such as CISSP, SSCP, or Security+
Passion for continuous learning and helping others

Job Responsibility

Deploy and manage tools to secure and monitor our corporate systems
Integrate applications into our access management system, such as Okta, for single sign-on and user provisioning
Automate key security and IT processes, including onboarding and offboarding
Recommend solutions to enhance the security posture of our corporate systems
Respond to security incidents and investigate their root causes
Proactively set up and monitor the security framework of corporate systems
Stay up to date on the latest security threats and trends
Automate onboarding, offboarding, and business processes using automation platforms/APIs
Participate in an on-call rotation for our security intake process
Build relationships with key stakeholders across IT, Security, Engineering, People Ops, Finance, and Business Operations

What we offer

Competitive salary
Comprehensive benefits
Real opportunities for growth
Cutting-edge AI tools
Robust training program

Fulltime

New

Director Applied Artificial Intelligence Engineering

We are seeking an exceptionally experienced and highly proficient Director of Ap...

Location

United States , Jersey City

Salary:

170000.00 - 300000.00 USD / Year

Citi

Expiration Date

June 19, 2026

Requirements

10+ years of experience in software engineering, with at least 5+ years in a senior or lead Applied AI/ML engineering role specifically delivering complex, enterprise-grade, client-facing applications in financial services
Demonstrated success in building and deploying innovative AI applications within financial services, banking, or capital markets domains, with significant exposure to Investment Banking products (ECM, DCM, M&A)
Proven experience leading technical implementations, mentoring other senior engineers, and directly engaging with clients in a principal capacity
Deep expertise in ML, NLP, LLMs, Retrieval-Augmented Generation (RAG), embeddings, and modern MLOps practices
Strong experience working with both structured financial datasets and unstructured data sources (e.g., SEC filings, call transcripts, research) within a regulated environment
Familiarity with front-office workflows in ECM, DCM, M&A, and investment research is essential
Exceptional communication and stakeholder management skills, with the ability to articulate complex technical and business concepts to diverse audiences, including senior executives and external clients
Advanced degree (Master's or Ph.D. preferred) in Computer Science, AI, Applied Mathematics, Engineering, or a related quantitative field
Must-Have Engineering & Technical Acumen: Engineering Principles: Deep, practical knowledge of designing for cloud readiness, including microservice architecture, 12-Factor App principles, and modern design patterns
Development Methodologies: Proven experience championing and advocating for SDD (Spec Driven Development), TDD (Test Driven Development), and DDD (Domain Driven Design) within an agile environment

Job Responsibility

Lead the end-to-end design, architecture, and hands-on implementation of advanced AI/ML solutions and platforms directly supporting and enhancing Investment Banking client workflows in ECM, DCM, and M&A
Engage directly with clients to gather requirements, present solutions, and ensure successful adoption
Act as a primary subject matter expert and thought leader in advanced AI/ML engineering, especially within the context of Investment Banking products
Provide overarching technical leadership, guidance, and mentorship to engineering teams and business stakeholders, fostering best practices in AI-augmented development, scalable system design, code reviews, and collaborative problem-solving
Champion a culture of quality through disciplined application of Spec-Driven Development (SDD), Test-Driven Development (TDD) / Behavior-Driven Development (BDD), and promote AI-driven test case generation and quality automation
Provide deep expertise in modern application architecture, designing for cloud readiness by applying 12-Factor App principles and microservice patterns
Ensure AI solutions are built for optimal performance, scalability, resilience, and security within high-compliance environments
Develop a deep understanding of Investment Banking products (ECM, DCM, M&A), collaborating closely with business stakeholders and external clients to identify critical business needs and high-impact AI opportunities
Act as a strategic partner, translating complex financial requirements into technical specifications and delivering AI solutions that directly address client pain points
Work closely with data engineers and data scientists to define advanced data requirements, ensure exceptional data quality, and optimize complex data pipelines for robust AI solution integration and deployment

What we offer

medical
dental
vision coverage
401(k)
life insurance
accident insurance
disability insurance
wellness programs
paid time off packages
planned time off (vacation)

Fulltime

!

New

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Dulles VA / Portland, OR

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
Bachelor’s degree in a business-related field
equivalent professional experience will be strongly considered.
Ability to travel up to 50% is required for this role.
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Client Relationship Support - Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
Serve as the primary retail SME and advocate for the client within the company.
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
Product Adoption & Value Realization - Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
Commercial Growth - Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
Ensure high retention rates and support the renewal process for your portfolio.

Fulltime

New

Content & Community Director, Digital Infrastructure Events

CloserStill Media is seeking an experienced and commercially minded Content & Co...

Location

United States , New York

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

5+ years of experience producing, managing, or directing B2B conferences, trade shows, summits, or executive-level events, preferably within technology, infrastructure, cloud, telecommunications, AI, or related sectors
Demonstrated success developing conference agendas, recruiting senior-level speakers, and delivering commercially successful event programs
Experience building content strategies and managing end-to-end conference production, from concept development through onsite execution
Strong understanding of the technology landscape, including digital infrastructure, cloud, AI, data centers, networking, enterprise technology, telecommunications, or adjacent markets
Proven ability to build relationships with C-level executives, industry experts, technology vendors, and enterprise decision-makers
Exceptional verbal and written communication skills, with the ability to engage effectively with senior stakeholders, speakers, sponsors, and attendees
Strong project management, organizational, and stakeholder management skills, with the ability to manage multiple priorities, deadlines, and workflows simultaneously
A highly motivated, focused self-starter who thrives in a fast-paced, entrepreneurial environment and can work independently while collaborating effectively across teams
Commercial awareness and experience collaborating with sales, marketing, sponsorship, and operations teams to drive event growth and attendee engagement
Ability and willingness to travel domestically and internationally as required

Job Responsibility

Define the annual content vision, program thesis, and thematic pillars across topics including AI infrastructure, next-generation compute and networking, facilities and power management, sustainability, automation, IT/OT convergence, edge architectures, and emerging digital infrastructure trends
Design compelling multi-track agendas that balance strategic leadership perspectives with technical and operational insights
Develop innovative session formats including keynotes, executive interviews, panel discussions, workshops, roundtables, technical deep-dives, and peer-to-peer networking experiences
Establish and manage an Industry Advisory Board comprised of senior leaders from operators, enterprises, service providers, and technology innovators to ensure ongoing market relevance and content quality
Build and maintain a diverse pipeline of senior-level speakers and industry influencers across enterprises, hyperscalers, colocation providers, telecom operators, technology vendors, systems integrators, investors, and industry associations
Lead strategic outreach initiatives to secure high-profile keynote speakers, moderators, and subject matter experts
Develop long-term relationships with key industry stakeholders and cultivate a community of advocates around the conference brand
Represent the conference externally at industry events, association meetings, and community forums to enhance visibility and strengthen market positioning
Partner with commercial leadership to create high-value sponsorship and thought leadership opportunities that align with audience needs while maintaining editorial integrity
Collaborate with marketing teams to develop compelling messaging, agenda narratives, and targeted audience acquisition strategies

What we offer

Competitive salary and performance-based bonus opportunity
Competitive 401(k) matching program
Comprehensive medical, dental, and vision coverage
Generous paid time off and holiday package
Opportunity to build and shape a flagship event brand serving one of the world’s fastest-growing technology sectors
A collaborative, entrepreneurial, and high-performance culture with strong executive sponsorship and significant opportunities for career growth and advancement

Fulltime

Front End Engineering Manager, Firefox Desktop

Mozilla Corporation is the non-profit-backed technology company that has shaped ...

Location

Canada

Salary:

149000.00 - 220000.00 CAD / Year

Mozilla

Expiration Date

Until further notice

Requirements

4+ years leading engineers in a software development environment and working across multiple distributed teams
Software engineering background that empowers you to drive technical decisions within the team and engage with engineers at all levels of seniority to triage, prioritize and implement
Experience leading multiple concurrent projects
Previous experience working on frontend platform initiatives e.g. design systems and frontend architectural improvements
Track record of delivering front-end experiences to user-facing products
Hands-on experience with web technologies (JavaScript/TypeScript, HTML, and CSS)
Proven track record successfully leading and shipping sophisticated user facing experiences on time, using data to inform timelines
Strong communication and ability to develop positive relationships with others, regardless of their rank or role
Passion to resolve problems, manage risk, lead change, and facilitate collaborative decision-making
Experience effectively communicating with senior leadership and advocating for engineering priorities

Job Responsibility

Drive initiatives to deliver value to our users ensuring the software your team delivers is high quality, highly available, monitored, and maintainable
Help the team navigate trade-offs and drive alignment in a fast-paced field
balancing quick delivery with thoughtful, long-term approaches across a portfolio of user experiences in the browser
Communicate your team’s goals, the scope and risks of your projects, and own the delivery of initiatives on clear timelines
Identify, build and iterate on engineering processes that support a high performing team
Engage regularly 1-1 with your team to discuss both technical work and professional development
provide direct and honest feedback about their individual performances
Ensure developers are properly supported and empowered throughout the developer lifecycle
Create an inclusive environment which engages and challenges your team members
Work collaboratively with many teams including Product, UX, QA, Operations, and Data Science

What we offer

Generous performance-based bonus plans to all eligible employees
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
Country specific holidays plus a day off for your birthday
One-time home office stipend
Annual professional development budget
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program

Fulltime

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User Engagement Advocate

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

User Engagement Advocate

User Engagement Advocate

User Engagement Advocate

Global Warehousing Solutions Product Specialist

Sr. Corporate Systems Security Engineer

Director Applied Artificial Intelligence Engineering

Customer Success Manager

Content & Community Director, Digital Infrastructure Events

Front End Engineering Manager, Firefox Desktop

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