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User Access Administration Analyst

· Job Posted January 18, 2026
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Job Description

As a member of the Global IS Administration team, you will play a key role in ensuring our employees have permissions and access required to fulfil their daily tasks. This access includes, but is not limited to, computer logins, e-mail, application, and access to VDI. Working at the highest standard the administrator will accurately identify, categorize, prioritize, and manage service requests through to a timely resolution to support business efficiency. They will meet, collaborate and build relationships with server/ email administration teams to ensure knowledge feeds back into the team aiding further development and speeding up resolution time.

Job Responsibility

  • Support onboarding, transfers, and name changes by ensuring IS access permissions are provided within required time frames
  • Support offboarding of exiting employees by removing access within required timelines and in accordance with Technology Security procedures
  • Use and contribute to User Administration documentation and standard operating procedures
  • Document all work in ticket management systems as directed
  • Take ownership of customer issues and follow problems through to resolution
  • Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
  • Demonstrate high levels of personal organization to ensure deadlines are met effectively
  • Shares information and ideas in a timely, clear and productive manner with management, support team and other technical resource
  • Assistance with tracking of end-user hardware in accordance with our asset management procedures

Requirements

  • Minimum two (2) years IT support experience in a professional services environment
  • Law firm experience would be preferential
  • Degree in IT and additional IT certifications would be advantageous
  • Intermediate to expert level experience of Microsoft Active Directory, Exchange, Azure, and MS 365
  • Exposure to VOIP telephony systems
  • Intermediate to expert level experience using Windows and MS Office applications
  • Laser focused attention to detail
  • Requires the ability to communicate effectively with users at all levels in a calm, confident and professional manner
  • Must achieve consistently high levels of customer service and have a desire to constantly enhance client service delivery
  • Desire to constantly enhance own knowledge and actively share that knowledge with others
  • Ability to deal professionally and communicate clearly, concisely and in an informational and instructional way both verbally and in writing to internal and external clients on all levels
  • Requires self-motivation and the ability to persist with an incident or problem until final resolution
  • Demonstrated courteous, empathetic behavior to clients as well as an enthusiastic approach (positive talk) regarding the firm and business challenges

Nice to have

  • Law firm experience would be preferential
  • Degree in IT and additional IT certifications would be advantageous

What we offer

The chance to work with a dynamic client-focused, technology-driven team that is committed to delivering gold standard service

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