User Access Administration Analyst

• Support onboarding, transfers, and name changes by ensuring IS access permissions are provided within required time frames
• Support offboarding of exiting employees by removing access within required timelines and in accordance with Technology Security procedures
• Use and contribute to User Administration documentation and standard operating procedures
• Document all work in ticket management systems as directed
• Take ownership of customer issues and follow problems through to resolution
• Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
• Demonstrate high levels of personal organization to ensure deadlines are met effectively
• Shares information and ideas in a timely, clear and productive manner with management, support team and other technical resource
• Assistance with tracking of end-user hardware in accordance with our asset management procedures

• Minimum two (2) years IT support experience in a professional services environment
• Law firm experience would be preferential
• Degree in IT and additional IT certifications would be advantageous
• Intermediate to expert level experience of Microsoft Active Directory, Exchange, Azure, and MS 365
• Exposure to VOIP telephony systems
• Intermediate to expert level experience using Windows and MS Office applications
• Laser focused attention to detail
• Requires the ability to communicate effectively with users at all levels in a calm, confident and professional manner
• Must achieve consistently high levels of customer service and have a desire to constantly enhance client service delivery
• Desire to constantly enhance own knowledge and actively share that knowledge with others
• Ability to deal professionally and communicate clearly, concisely and in an informational and instructional way both verbally and in writing to internal and external clients on all levels
• Requires self-motivation and the ability to persist with an incident or problem until final resolution
• Demonstrated courteous, empathetic behavior to clients as well as an enthusiastic approach (positive talk) regarding the firm and business challenges

• Law firm experience would be preferential
• Degree in IT and additional IT certifications would be advantageous

The chance to work with a dynamic client-focused, technology-driven team that is committed to delivering gold standard service