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Embark on a transformative journey as a US Product Implementation Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. The client implementation analyst is responsible for supporting corporate clients throughout the end-to-end implementation journey for digital channels and cash management products. The role partners closely with clients, relationship teams, and implementation project managers to gather requirements, coordinate onboarding activities, deliver training, and ensure successful adoption of banking solutions. The analyst serves as a trusted advisor, guiding clients through legal, security, and operational requirements while identifying and addressing implementation challenges. Success in this role is demonstrated through seamless client onboarding, a positive client experience, effective risk management, and a smooth transition into ongoing servicing.
Job Responsibility
Deliver client product and channel implementation projects from inception through to agreed closure and handover to business-as-usual
Collaborate with internal and external stakeholders to identify and implement products/services that meet client requirements
Define, agree, and execute project management plans that meet client and internal stakeholder needs
Coordinate implementation activities including regular communications with stakeholders and monitoring progress against plan
Identify, assess and manage risks and issues that may affect delivery of project objectives
Provide subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle
Develop and implement procedures and controls to mitigate risks and maintain operational efficiency
Develop reports on performance and communicate trends and other findings to senior leaders
Identify industry trends to support development of operational best practices and inform product/service development
Participate in projects and initiatives to improve client service/implementation efficiency and effectiveness
Requirements
Cash Management experience, including products and services such as ACH, SWIFT, Lockbox, and Check Imaging
Ample written and verbal communication skills with the ability to clearly explain complex processes to clients and internal stakeholders
Proven analytical, problem-solving, and decision-making abilities, with experience managing client issues and driving resolution
Nice to have
Previous experience supporting electronic banking or digital channel implementations, with an understanding of client onboarding and adoption processes
Influencing and negotiation skills, with the ability to build effective relationships and support successful client outcomes
Expertise in planning, organization, and process management, including the implementation of tools, controls, and operational processes to support business objectives