US Operations Manager

• Oversee manage, and develop our US fulfilment team, fostering a high-performing, value-driven culture
• Deliver e-commerce fulfilment within SLA, with an unwavering focus on service excellence
• Embed robust operational processes to support smooth, reliable, and scalable fulfilment
• Lead the launch and ongoing delivery of retail stock replenishment for our growing portfolio of US stores
• Manage a fit-for-purpose returns solution that is both efficient and customer-friendly
• Implement value-added services for the US market as required, continuously looking for ways to improve service, streamline operations, and elevate our customer experience
• Support the growth of wholesale opportunities by building and scaling new fulfilment capabilities
• Conduct inbound receiving, stock takes, and cycle counts to maintain inventory accuracy
• Review site capacity and lead future relocation planning over the next 18 months and beyond as well as leading on potential future projects such as engraving and sterilisation
• Balance the delivery of BAU processes with a continuous improvement mindset, always looking to innovate and adapt in support of evolving business needs

• Previous experience in fulfilment, logistics, or operations, ideally within e-commerce or a retail environment
• A hands-on, solutions-focused mindset with the ability to juggle daily execution and future planning
• Confidence in managing stock, inventory systems, and warehouse workflows
• Excellent attention to detail and commitment to operational excellence
• Experience managing people, you care about growing and supporting your team
• Comfortable working independently whilst staying connected to a wider global operations team
• A willingness to roll up your sleeves and help us build something truly special
• Adaptable and flexible, you will be joining a ground breaking, scaling business where no two days are the same and change is embraced

bonus