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US Marketing Governance Regulatory and Policy Lead

https://www.citi.com/ Logo

Citi

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Location:
Costa Rica , Heredia

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role.

Job Responsibility:

  • Lead Regulatory/Policy Impact Assessments: Conduct thorough assessments of new and evolving regulations and policies. Identify critical gaps, communicate findings to relevant stakeholders, and track remediation actions to closure
  • Represent Marketing in Policy and Reg Change Management Forum: Actively participate in change management forums to review new and evolving regulations/policies
  • Coordinate Compliance Activities: Collaborate with Legal, ICRM (Independent Compliance Risk Management), and Process Owners to secure all necessary documentation and approvals for Impact Assessments (IA), Action Plans (AP), and Post Implementation (PI) reviews
  • Maintain Regulatory Expertise: Possess and maintain in-depth expertise in US compliance laws, regulatory requirements, and industry best practices
  • Interpret and Apply Regulations: Demonstrate a strong understanding and ability to interpret a wide array of relevant marketing and privacy regulations
  • Streamline Information Flow: Navigate a large organization to streamline and summarize multiple information points, creating repeatable processes to build consistency in presenting information
  • Problem Solving: Utilize strong technical problem-solving skills to identify conflicts, discrepancies, and other issues, bringing together the right teams to develop effective solutions
  • Priority Management: Effectively manage competing priorities and tasks in a complex and dynamic environment, working well as part of a team
  • Support ad-hoc risk and control initiatives and projects
  • Clear Communication: Possess exceptional oral and written communication skills, with the ability to synthesize complex concepts and influence change across various levels of the organization
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Requirements:

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Experience in the US marketing sector is a plus
  • Familiarity with Artificial Intelligence and Model Language concepts and their application in risk management, compliance, or operational efficiency is highly desirable
  • Maintains in-depth expertise in US compliance laws, regulatory requirements, and industry best practices
  • A strong understanding and ability to interpret a wide array of relevant marketing and privacy regulations, including but not limited to CPRA, UDAAP, Reg B, UDAP, Reg P, CAN-SPAM, Reg V, GDPR, and TCPA
  • Able to navigate through a large organization to streamline and summarize multiple information points and create repeatable processes
  • Strong technical problem-solving skills
  • Ability to manage competing priorities and tasks in a complex and dynamic environment and work well as part of a team
  • Exceptional oral and written communication skills, with ability to synthesize complex concepts, and influence change
  • Proficient in Microsoft Office Suite
  • Bachelor's/University degree, Master's degree preferred

Nice to have:

  • Familiarity with Artificial Intelligence and Model Language concepts and their application in risk management, compliance, or operational efficiency
  • Experience in the US marketing sector

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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