US Launch Specialist

• Manage configuration and set up for launches
• Oversee all on-site activities: mapping, store/area assessments, hub set up, and live deliveries (remotely or on-site)
• Deliver site-specific communications and support to clients
• Liaise with internal departments to make sure the set-up of the sites meets the requirements
• Coordinate and track all activities to meet timelines and operational standards
• Monitor store performance and operational metrics post-launch
• Identify and escalate performance issues requiring management intervention
• Document lessons learned and process improvements
• Support continuous optimization of live operations
• Support Launch Manager with project coordination and execution
• Manage advertising partner communications and onboarding
• Coordinate deployment and sampling campaigns testing activities
• Track implementation timelines and post campaign data
• Provide administrative and coordination support for strategic initiatives
• Prepare launch reports, dashboards, and stakeholder communications
• Manage project documentation and process standardize
• Coordinate across cross-functional teams (operations, finance, partnerships)
• Support logistics and troubleshooting for launches and early operations
• Track all launch tasks, monitor milestones, and ensure feedback incorporation
• Organize in-store training and onboarding for clients and staff
• Create and update training materials and documentation
• Continuous process updates and reviews

• Experience in hands-on operational roles within technology, logistics, or field deployment
• Strong organizational, planning, and site management skills
• Clear communication and client-facing experience
• Training and documentation ability
• Adaptability, meticulous attention to detail, and process orientation
• Ability to work independently with little to no supervision
• Operational planning and process improvement
• Multilingual skills as a bonus
• Regular travel across various campuses, cities, and industrial sites in the US or Canada (Travel required 50-75%)
• Flexibility to travel on short notice and spend extended periods on-site
• Physical requirements: Office work
• Movement ability to frequent usage of wrists, hands and finger dexterity to movements such as constant typing
• Comfortable with standing for long periods of time
• Occasional lifting of items with weight up to 70 lbs

Multilingual skills