This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Renault Truck Commercials has a fantastic opportunity for an Automotive or Engineering qualified and experienced Commercial Vehicle Technical Uptime Solutions Manager. This role can be based from one of our depots, mainly, Dunstable, Essex, Reading or Tipton.
Job Responsibility:
To support the Dealer Regional Management in the continuous improvement and development of technical engineering competence and service support
To represent both RTC and the Dealers to resolve Service/Aftersales technical or commercial issues
To actively manage group VOR and keep general directors updated regularly
Attend sites at short notice to proactively deal with vehicle issues in conjunction with dealer managers
Investigate Customer concerns and complaints relative to the technical function or performance of the product
To liaise with and support the senior managers with analysis, diagnosis or field investigation of product technical issues
To provide the workshop teams with technical support to reduce Argus cases and vehicle down time
To work with the Dealer’s Technicians, providing both physical and specialist Technical Engineering help support and guidance
To evaluate and monitor Service quality standards and key performance indicators
To communicate and progress agreed RTUK policy with regards to Dealer Operating Standards within RTC
To prepare, organise and carry out special engineering projects as required by RTC
To take an active role in Dealer customer events
Requirements:
Engineering / automotive qualification to HNC level
To have hands on workshop skills
In depth knowledge of Truck and Van automotive products
10 Years experience within the commercial vehicle industry
5 Years’ experience within Truck and Van automative industry in a technical problem-solving environment
To have proven problem-solving skills using a methodical and cost-effective approach
To understand coaching psychology and techniques to implement these in a live Workshop environment