Upselling Support Specialist Job at PartnerHero (San Pedro Sula or Tegucigalpa)

Inside Sales and Customer Support Specialist

We are seeking a proactive and customer-focused Inside Sales & Customer Support ...

Location

United States , Houston

Salary:

70000.00 - 85000.00 USD / Year

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience
A minimum of 2 years of experience in inside sales, customer service, or a similar role
Proven track record of meeting or exceeding sales targets
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
Strong interpersonal and communication skills (written and verbal)
Ability to build rapport and maintain positive customer relationships
Excellent problem-solving skills with a customer-first mindset
Strong organizational skills and ability to manage multiple tasks simultaneously
Adaptability to work independently and collaboratively in a fast-paced environment

Job Responsibility

Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries
Maintain an up-to-date and organized CRM with accurate lead and customer information
Proactively contact prospective customers to promote products/services and close sales
Develop tailored sales pitches and proposals to meet customer needs
Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals
Collaborate with the sales team to refine strategies and achieve revenue objectives
Identify opportunities to upsell or cross-sell additional products or services to existing customers
Educate customers on new offerings, features, and solutions
Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues
Escalate complex cases to appropriate teams and ensure follow-through until resolution

What we offer

Healthcare plan
Dental plan
Vision plan
Wellness program
401(k)
Paid holidays
Paid time off

Fulltime

Customer Support Specialist

We are looking for a motivated, solution-oriented Customer Support Specialist to...

Location

United States

Salary:

26.00 USD / Hour

Digital Media Solutions

Expiration Date

Until further notice

Requirements

2+ years of inbound customer support experience
Bachelors degree or higher
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office Suite
Ability to manage time effectively and work independently in a remote environment

Job Responsibility

Investigate and resolve inbound customer inquiries related to DMS products and services
Guide customers through website navigation and troubleshoot technical issues
Provide timely, professional, and solution-oriented support across customer interactions
Build strong customer relationships through proactive communication and consultative support
Handle retention conversations with confidence, working to reduce churn and improve customer satisfaction
Identify customer concerns, usage gaps, or risk factors and provide solutions that drive long-term customer success
Identify opportunities to upsell products, services, or account enhancements based on customer needs
Support revenue growth initiatives through proactive outreach, relationship management, and value-driven conversations
Educate customers on additional products, features, and solutions that align with their business goals
Partner with Customer Success Managers and sales teams to support account expansion and customer retention efforts

What we offer

uncapped performance-based commission

Fulltime

Sales Support Specialist

As a Sales Support Specialist, you will be a key point of contact for merchants,...

Location

Portugal , Lisbon

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer-facing role
Native-level Portuguese and excellent English, both written and spoken
Strong communication skills and a customer-oriented, problem-solving mindset
Experience working with CRM, ticketing or administrative systems, as well as Microsoft Office tools
Interest in technology and willingness to build further knowledge in fintech and payment solutions
Proactive, flexible and collaborative approach, with strong attention to detail

Job Responsibility

Provide first-line support to merchants, partners and sales consultants in the region, ensuring timely and accurate resolution of requests
Assist customers with questions related to myPOS accounts, and general product usage
Guide customers through the account opening process, ensuring clarity and a smooth customer experience
Identify opportunities for upselling, cross-selling and retention based on customer needs
Monitor daily customer cases, including technical and commercial queries, complaints and follow-ups
Maintain accurate information in CRM and internal systems and collaborate closely with teams across Sales, Operations, Business Development, Support and Finance

What we offer

Private Health Insurance
Meal Vouchers
22 days annual holiday
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level

Technical Support Specialist

As part of our continued global expansion, we are seeking an experienced Technic...

Location

Canada , Richmond

Salary:

70000.00 - 100000.00 CAD / Year

Applied Biological Materials Inc

Expiration Date

Until further notice

Requirements

PhD in Cell Biology, Molecular Biology, Microbiology, Biochemistry, or a related life science discipline, with 3–5 years of postdoctoral experience or a minimum of 3 years of industry (biotech) experience
Strong written and verbal communication skills
Excellent time management and organizational skills
Strong teamwork and collaboration skills

Job Responsibility

Provide expert scientific and technical support to customers primarily for cell culture products and applications, with additional support across abm’s broader life science reagent and service portfolio as needed
Troubleshoot and analyze complex or non-standard customer technical issues, and propose practical, customer-focused solutions while clearly documenting findings and resolutions
Provide technical expertise to support the preparation of quotations for customized products and service projects
Collect and share customer technical feedback, product insights, and market intelligence with Business Development and Marketing teams to support improved market and customer understanding
Collaborate closely with production, R&D, customer service, and commercial teams to resolve issues and enhance customer satisfaction and product performance
Proactively identify opportunities to upsell or cross-sell relevant products and services based on customer needs and product knowledge

What we offer

Performance-based bonus
Extended group health & dental benefits

Fulltime

Sales Support Specialist

Join Our Client's Team as a Sales Support Specialist! Are you an enthusiastic an...

Location

United Kingdom , Tadley, Hampshire

Salary:

30000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft Office and Salesforce
Excellent organisational, written, analytical, and problem-solving skills
Strong communication abilities to convey information effectively
Attention to detail and a thorough approach to tasks
The ability to thrive under pressure while multitasking and prioritising
A self-motivated attitude and a flexible, team-oriented mindset

Job Responsibility

Respond to inbound sales inquiries via phone, email, or CRM systems
Maintain exceptional support for existing customers
Qualify leads and convert them into valuable sales opportunities
Follow up on marketing campaigns and nurture cold/warm leads
Keep our CRM updated with customer interactions and sales activities
Propose product solutions through direct calls, video meetings, or in-person discussions
Build and nurture lasting relationships with our valued customers
Handle customer queries, provide product information, and resolve any issues
Ensure high levels of customer satisfaction to encourage repeat business
Prepare and send tailored quotes based on customer requirements

What we offer

Be part of a supportive and enthusiastic team
Opportunities for growth and career advancement
Engage in a rewarding environment that values your contributions

Fulltime

Sales Support Specialist

Sales Support Specialist role supporting a dynamic sales team with lead manageme...

Location

United Kingdom , Tadley

Salary:

30000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong proficiency in Microsoft Office
Salesforce experience an advantage
Excellent organisational skills with a detail-focused approach
Strong written and verbal communication abilities
Ability to manage multiple priorities and perform well under pressure
A motivated, flexible, and collaborative mindset

Job Responsibility

Handling inbound enquiries and qualifying leads
Following up on campaigns and maintaining the CRM
Providing outstanding customer service and resolving queries
Preparing quotes and following up to close sales
Processing orders with accuracy
Helping achieve targets through upselling and cross-selling
Producing sales reports and forecasts
Collaborating with account managers, marketing, and customer service

What we offer

Opportunities for development and long-term career progression
Supportive, energetic team environment
Permanent position offering stability

Fulltime

Sales Support Specialist

Office Angels are working closely with our client, a thriving and forward-thinki...

Location

United Kingdom , Tadley

Salary:

30000.00 - 33000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Strong proficiency in Microsoft Office, with Salesforce experience an advantage
Excellent organisational skills with a detail-focused approach
Strong written and verbal communication abilities
Ability to manage multiple priorities and perform well under pressure
A motivated, flexible, and collaborative mindset

Job Responsibility

Sales Support & Lead Management - handling inbound enquiries, qualifying leads, following up on campaigns, and maintaining the CRM
Customer Relationships - providing outstanding service, resolving queries, and building long-term client trust
Quotations & Orders - preparing quotes, following up to close sales, and processing orders with accuracy
Sales Performance - helping achieve targets through upselling, cross-selling, and proactive support
Collaboration & Reporting - working closely with account managers, marketing, and customer service, as well as producing sales reports and forecasts

What we offer

Opportunities for development and long-term career progression
A permanent position offering stability and excellent benefits

Fulltime

Customer Support Specialist II

We are looking for a motivated Customer Support Specialist II to support an indo...

Location

Honduras , San Pedro Sula or Tegucigalpa

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

Excellent English skills both verbal and written (EFSET results must be at the C2 level)
Previous experience in customer support, sales, or upselling, preferably in a BPO or contact center environment
Ability to work night/graveyard shifts consistently
Experience supporting customers across multiple channels (phone, chat, and email)
Strong communication and persuasion skills with a customer-centric mindset
Comfort navigating multiple systems simultaneously while engaging with customers
Strong problem-solving skills and attention to detail

Job Responsibility

Provide omnichannel customer support via phone, email, and chat, ensuring timely and professional responses
Assist customers with reservations, scheduling changes, cancellations, and general inquiries
Identify upselling opportunities and confidently recommend relevant add-ons, packages, or upgrades
Handle objections and concerns with a customer-first, solution-oriented approach
Maintain accurate and detailed documentation of customer interactions in CRM and ticketing systems
Meet or exceed performance metrics related to CSAT, response times, conversion/upsell rates, and quality
Collaborate with internal teams to resolve escalations and ensure seamless customer experiences
Stay up to date on products, promotions, pricing, and policies to provide accurate information

What we offer

Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Fulltime

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Upselling Support Specialist

Job Description

Job Responsibility

Requirements

What we offer

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