Upmarket Customer Success Manager Job at Yotpo (New York)

Manager, Customer Success – Upmarket

As the Manager, Upmarket Customer Success, you will lead a team of CSMs responsi...

Location

Australia , Sydney

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

6+ years in Customer Success, Account Management, or a related customer-facing SaaS role
3+ years leading teams (direct people management)
Experience managing upmarket customers with multiple stakeholders and complex technical or operational requirements
Strategic Ownership: You identify the right problems, design solutions, and drive outcomes without waiting for escalation
Data Literacy & Business Acumen: You use metrics to diagnose, prioritize, and influence decisions—then coach others to do the same
Demonstrated learning agility: You quickly absorb new domains and guide your team through ambiguity with clarity
Leadership Judgment: You make sound, principled decisions under ambiguity and communicate them clearly
Communication & Influence: You create clarity, alignment, and momentum across teams and with customer executives
Resilience & Iteration Speed: You stay steady under pressure, model adaptive problem-solving, and help your team quickly move from learning to action
Strong critical thinking

Job Responsibility

Hire, mentor, and develop a team of Upmarket CSMs while fostering a culture of accountability, customer value, and continuous improvement
Drive consistent execution across onboarding, adoption, risk management, success planning, and renewal influence
Inspect team and segment performance using data
coach CSMs on prioritization and leading indicators of customer health
Build repeatable processes that scale—reducing ambiguity and increasing velocity across the customer lifecycle
Strengthen multi-threaded customer relationships and support executive-level conversations and escalations
Partner cross-functionally to align on strategy, remove blockers, and amplify customer feedback
Promote GRC fluency and ensure the team connects Vanta’s capabilities to measurable customer outcomes
Lead through change with resilience, steady judgment, and a bias for action

What we offer

Industry-competitive salary and equity
Healthcare stipend towards health insurance for you and your dependents
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who attend the office
20 days of Annual Leave per year
9 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

New

Upmarket Customer Success Manager, Discover

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered...

Location

Canada , Toronto

Salary:

110000.00 - 130000.00 CAD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
Hands-on SEO background (agency or in-house strongly preferred)
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
Builder mentality—thrives in early-stage environments and excited to create structure where none exists
Strategic advisor with experience managing complex customer relationships and engaging executive audiences
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Exceptional communicator and storyteller with strong presentation skills

Job Responsibility

Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

What we offer

Company sponsored RRSP matching
100% coverage of additional benefits programme
Equity in options
Individualized career development, rewards and recognition
Wellness and philanthropic programming and events

Fulltime

New

Upmarket Customer Success Manager, Discover

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover...

Location

United States , New York

Salary:

110000.00 - 130000.00 USD / Year

Yotpo

Expiration Date

Until further notice

Requirements

3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
Hands-on SEO background (agency or in-house strongly preferred)
Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
Builder mentality—thrives in early-stage environments and excited to create structure where none exists
Strategic advisor with experience managing complex customer relationships and engaging executive audiences
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Exceptional communicator and storyteller with strong presentation skills

Job Responsibility

Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

What we offer

100% coverage of employee medical premiums
90% coverage for dependent/family premiums
100% coverage of employee dental + vision premiums
Comprehensive life and disability insurance
Flexible Time Off (FTO) policy, sick time, and paid holidays
Equity in options
Company sponsored 401K matching
Pre-tax Commuter and Healthcare benefits
Comprehensive paid leave for new parents and Dependent Care FSA
Individualized career development, rewards and recognition

Fulltime

Program Manager, Upmarket Education

Vanta is looking for a Program Manager, Upmarket Education to design, build, and...

Location

United States

Salary:

153000.00 - 180000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

5–6+ years of experience in Upmarket Customer Education, and/or Customer Success, Enablement, or Training
Experience working in a SaaS environment, ideally with technical or compliance-driven products
Proven track record of owning complex, strategic initiatives and driving measurable outcomes independently
Strong program management skills, able to structure ambiguity into clear plans and deliverables
Excellent written and verbal communication skills, with the ability to explain complex topics clearly
Executive presence and comfort leading high-stakes conversations with senior customer stakeholders
Ability to balance customer empathy with business and scalability considerations
Comfortable presenting, facilitating live sessions, and fielding unscripted questions

Job Responsibility

Build & Own the Upmarket Education Program
Create Scalable, High-Impact Educational Content
Plan and deliver custom training sessions for Vanta’s premium support and strategic customers
Work closely with Upmarket Customer Success teams
Partner with Premium Support
Act as a trusted internal advisor
Own strategic, cross-functional problems from definition through execution

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks fully-paid parental Leave for all new parents
Health & wellness and remote workplace stipends
Family planning benefits
401(k) matching
Flexible work hours and location

Fulltime

Customer Success Manager

As Vanta’s west region Customer Success Manager, you will play a pivotal role in...

Location

United States

Salary:

134000.00 - 158000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

Have 4+ years of experience in Customer Success at a SaaS company
Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
Providing top-notch account management and relationship building through various means
Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
Ability to be nimble and agile in an environment where shifting priorities should be expected
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

Job Responsibility

Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities
Carry a BoB of ~50 customers ranging 401 to 2000 employee accounts
Partner with Account Managers to drive renewal and expansion opportunities within your book of business
Act as the voice of the customer within Vanta
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
Work cross-functionally to resolve customer business issues and work toward mutual goals

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Customer Success Manager

As Vanta’s central region Customer Success Manager, you will play a pivotal role...

Location

United States

Salary:

134000.00 - 158000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

4+ years of experience in Customer Success at a SaaS company
Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
Providing top-notch account management and relationship building through various means
Ability to be nimble and agile in an environment where shifting priorities should be expected
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up

Job Responsibility

Lead all post-sales activities for Vanta’s upmarket customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities
Carry a book of business of ~50 customers ranging 401 to 2000 employee accounts
Partner with Account Managers to drive renewal and expansion opportunities within your book of business
Act as the voice of the customer within Vanta
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
Work cross-functionally to resolve customer business issues and work toward mutual goals

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Senior Manager, Enterprise Account Management

As the Senior Manager, Enterprise Account Management, you will lead the founding...

Location

United States

Salary:

275000.00 - 325000.00 USD / Year

Vanta

Expiration Date

Until further notice

Requirements

5+ years of experience leading quota carrying customer facing teams, preferably Account Management or similar full-life cycle sales function
Demonstrate a history of achieving targets personally and across your team through your leadership and coaching
A passion for team development including the ability to define onboarding and ongoing enablement programs that result in high performance and career growth for your team
Experience managing Mid-Market and Enterprise customers with complex requirements and multiple levels of stakeholders across technical and non-technical roles
A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
Strong critical thinking and clear communication skills
Ability to engage effectively across internal teams including Product, Operations, Legal and Customer Success to solve customer and team challenges
Thrive in a fast paced environment and can effectively lead teams through change
Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
A natural affinity for problem-solving, and an enthusiasm for making a large impact

Job Responsibility

Hire and develop a team of expert AMs and build a team culture of customer value, high performance and accountability
Contribute to the design of the upmarket AM methodology including value delivery, expansion strategies and renewal motions
Define playbooks and coach your team to achieve KPIs including expansion pipeline generation, expansion win rate, gross retention rate and net retention rate across your portfolio of customers
Deliver an accurate weekly forecast for both retention and expansion performance
Drive adoption of key AM competencies including effective portfolio prioritization, account planning, renewal risk management and value-based customer expansion
Develop enablement programs that ensure your team members are experts in Vanta’s products, our space and AM sales skills
Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more to represent your customers’ needs and achieve your goals
Thrive in a fast paced startup environment and contribute to transformational change

What we offer

Offers Equity
medical benefits
401(k) plan
other company perk programs
Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks fully-paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits

Fulltime

Technical Consultant

Technical Consultants are on the frontlines working to establish partnerships wi...

Location

United States , Remote; New York; San Francisco

Salary:

124560.00 - 190300.00 USD / Year

Ramp

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, engineering, finance, business, or a related field
2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
Strong communication skills: able to translate complex technical solutions into business value, guide customers toward scalable approaches, and diplomatically steer conversations when requests are misaligned with best practices or product capabilities
Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
Thrives in ambiguity and fast-paced environments
adaptable and resourceful as we scale Ramp’s upmarket motion

Job Responsibility

Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions
particularly involving ERP, HRIS, and API integrations
Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success
Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API
Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base
Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

What we offer

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees

Fulltime

Upmarket Customer Success Manager

Yotpo

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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