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Upmarket Customer Success Manager, Discover

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Yotpo

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

110000.00 - 130000.00 USD / Year
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Job Description:

We’re looking for our first Customer Success Manager dedicated to Yotpo Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences. You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.

Job Responsibility:

  • Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
  • Lead SEO + AEO audits using Yotpo Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
  • Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines
  • Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
  • Lead strategic QBRs and executive-level conversations that align customer goals with Yotpo’s roadmap
  • Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
  • Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise

Requirements:

  • 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
  • Hands-on SEO background (agency or in-house strongly preferred)
  • Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
  • Builder mentality—thrives in early-stage environments and excited to create structure where none exists
  • Strategic advisor with experience managing complex customer relationships and engaging executive audiences
  • Analytical and data-driven, using insights to measure performance and demonstrate business impact
  • Exceptional communicator and storyteller with strong presentation skills
What we offer:
  • 100% coverage of employee medical premiums
  • 90% coverage for dependent/family premiums
  • 100% coverage of employee dental + vision premiums
  • Comprehensive life and disability insurance
  • Flexible Time Off (FTO) policy, sick time, and paid holidays
  • Equity in options
  • Company sponsored 401K matching
  • Pre-tax Commuter and Healthcare benefits
  • Comprehensive paid leave for new parents and Dependent Care FSA
  • Individualized career development, rewards and recognition
  • Wellness and philanthropic programming and events

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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