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Unmanned Retail Operations

IGG Canada

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Location:
Indonesia , Jakarta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Terminal Management and Monitoring: Responsible for daily management of unmanned retail terminals within the region, ensuring stable equipment operation
  • promptly identify and coordinate the resolution of equipment faults, out-of-stock situations, product jams, and other abnormalities, and formulate and implement emergency response procedures
  • manage the optimization of terminal site layouts, perform evaluation and implementation of new site placements, and replace or upgrade outdated equipment
  • manage and supervise the maintenance team (simple repairs, restocking, etc.) and ensure service quality
  • Inventory and Supply Chain Coordination: Based on sales data, formulate and optimize restocking plans and routes for each terminal
  • monitor inventory levels, analyze turnover rates and loss rates, and develop and implement strategies to reduce losses
  • work closely with the supply chain/warehouse departments to ensure timely and accurate delivery of goods to each site
  • manage product display, pricing, and information updates within terminals
  • Sales and User Operations: Conduct in-depth analysis of sales data (product sales volume, sales amount, average transaction value, time distribution, user purchasing behavior, etc.) to identify sales opportunities and problem areas
  • develop and implement targeted product selection optimization, pricing strategies, and promotional activity plans to increase single-point sales and overall profitability
  • monitor user feedback (e.g., payment failures, product issues, pickup problems, etc.) and drive relevant departments to optimize product experience and service processes
  • Data Analysis and Reporting: Establish and maintain a system of key performance indicators (KPIs), such as equipment online rate, fault rate, restocking timeliness rate, sales amount, gross margin, turnover rate, loss rate, user satisfaction, etc.
  • regularly generate operational analysis reports, providing insights into operational status, and propose data-driven improvement suggestions and optimization plans
  • utilize data analysis tools to support business decision-making

Requirements:

  • Bachelor’s degree or above, with preference for majors in Marketing, E-commerce, Supply Chain Management, Statistics, Computer Science, Information Management, or related fields
  • 2 years or more in retail operations, e-commerce operations, FMCG channel management, logistics operations, or related fields
  • experience in unmanned retail, smart vending machines, convenience stores, or new retail industry operations is a plus
  • Data analysis skills
  • results orientated
  • able to execute
  • technical understanding
  • communication and coordination skills
  • attention to detail and sense of responsibility

Nice to have:

  • Familiarity with mainstream unmanned retail equipment brands and backend operating systems
  • possess project management experience

Additional Information:

Job Posted:
March 01, 2026

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