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Unmanned Retail Operations

IGG

Location:
Indonesia , Jakarta

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Terminal Management and Monitoring: Responsible for daily management of unmanned retail terminals within the region, ensuring stable equipment operation
promptly identify and coordinate the resolution of equipment faults, out-of-stock situations, product jams, and other abnormalities, and formulate and implement emergency response procedures
manage the optimization of terminal site layouts, perform evaluation and implementation of new site placements, and replace or upgrade outdated equipment
manage and supervise the maintenance team (simple repairs, restocking, etc.) and ensure service quality
Inventory and Supply Chain Coordination: Based on sales data, formulate and optimize restocking plans and routes for each terminal
monitor inventory levels, analyze turnover rates and loss rates, and develop and implement strategies to reduce losses
work closely with the supply chain/warehouse departments to ensure timely and accurate delivery of goods to each site
manage product display, pricing, and information updates within terminals
Sales and User Operations: Conduct in-depth analysis of sales data (product sales volume, sales amount, average transaction value, time distribution, user purchasing behavior, etc.) to identify sales opportunities and problem areas
develop and implement targeted product selection optimization, pricing strategies, and promotional activity plans to increase single-point sales and overall profitability
monitor user feedback (e.g., payment failures, product issues, pickup problems, etc.) and drive relevant departments to optimize product experience and service processes
Data Analysis and Reporting: Establish and maintain a system of key performance indicators (KPIs), such as equipment online rate, fault rate, restocking timeliness rate, sales amount, gross margin, turnover rate, loss rate, user satisfaction, etc.
regularly generate operational analysis reports, providing insights into operational status, and propose data-driven improvement suggestions and optimization plans
utilize data analysis tools to support business decision-making

Requirements:

Bachelor’s degree or above, with preference for majors in Marketing, E-commerce, Supply Chain Management, Statistics, Computer Science, Information Management, or related fields
2 years or more in retail operations, e-commerce operations, FMCG channel management, logistics operations, or related fields
experience in unmanned retail, smart vending machines, convenience stores, or new retail industry operations is a plus
Data analysis skills
results orientated
able to execute
technical understanding
communication and coordination skills
attention to detail and sense of responsibility

Nice to have:

Familiarity with mainstream unmanned retail equipment brands and backend operating systems
possess project management experience

Additional Information:

Job Posted:
March 01, 2026

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