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We are looking for an enthusiastic and motivated Unlicensed Medicines Sales Administrator to join our unlicensed medicines team. You will be responsible for managing customer orders and enquiries and ensuring compliance with regulatory requirements. You will also have the opportunity to learn about our products and services and contribute to our business growth and customer satisfaction.
Job Responsibility:
Process customer orders and invoices for unlicensed medicines in a timely and accurate manner
Handle customer enquiries and complaints via phone, email, and online platforms
Maintain and update customer records and databases
Ensure compliance with relevant legislation, regulations, and guidelines for unlicensed medicines
Coordinate with internal departments and external suppliers to ensure smooth delivery of products and services
Working well as part of a busy team .and building relationships with customers
Keep up to date with industry trends and best practices
Requirements:
Experience in customer service, preferably in the pharmaceutical industry
Excellent communication and interpersonal skills, both written and verbal
Strong organizational and time management skills, with the ability to prioritize and multitask
High attention to detail and accuracy, with the ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications, such as Word, Excel, and PowerPoint
A positive and proactive attitude, with the ability to work independently and as part of a team