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Unix & Sql Production Support Engineer Software Development Specialist

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NTT DATA

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Location:
Mexico , Guadalajara

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows based application testing experience. You will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).

Job Responsibility:

  • Perform application testing, defect reproduction, and regression checks before and after migration
  • Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team
  • Write clear user updates and technical notes
  • manage expectations and drive closure
  • Provide structured reporting on your assigned workload (status, risks, blockers)
  • Execute user migrations following the factory playbook, tracking progress and outcomes
  • Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools)

Requirements:

  • 5 to 8 years of overall experience
  • at least 3 years of Windows based application testing experience
  • Strong familiarity with Windows desktop environments and application behavior
  • QA automation with Java knowledge and project management knowledge
  • Azure certification should be a good fit
  • Proficiency in cloud application connectivity and access management, including core networking concepts and operational troubleshooting
  • Python or Java coding proficiency for automation and diagnostics
  • Strong debugging and problem isolation skills (logs, configs, repro steps)
  • Strong application testing knowledge (test design, validation, regression mindset)
  • Excellent written and verbal communication, including explaining technical issues to non-technical audiences
  • Strong personal project management skills (follow process, manage your queue, accurate reporting)

Nice to have:

  • Knowledge of AI-assisted troubleshooting or automation concepts
  • Prior application development experience (building, supporting, or modernizing apps)
  • High-volume, user-facing execution with clear daily outcomes
  • Works independently within a standardized model, escalating appropriately when needed
  • Comfortable partnering across engineering and operations team

Additional Information:

Job Posted:
May 03, 2026

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