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Vodafone Logo Vodafone · IT - Software Development

Unix & Sql Production Support Analyst

India, Pune · Job Posted March 20, 2026
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Job Description

We are seeking a Unix & SQL Production Support Analyst with strong technical expertise in Unix, Shell scripting, and Oracle PL/SQL. The role involves supporting production environments, troubleshooting issues, and ensuring smooth operations for data migration and ETL processes. The individual will work in a 24/7 environment with rotational shifts, managing incidents, change requests, and ensuring compliance with SLAs and ITIL processes.

Job Responsibility

  • Participate in design and architecture for development projects in Unix and SQL
  • Deliver responsibilities from requirements capture to high-level and low-level design, including performance tuning
  • Write, debug, and fine-tune queries and Unix shell scripts
  • Execute scripts and SQL queries, manage sandboxes, and perform version and access management
  • Triage and participate in root cause analysis of data migration issues and implement code fixes
  • Identify bottlenecks and optimise migration processes
  • Monitor production environments, perform health checks, and ensure defect-free deliverables
  • Escalate or interact with relevant teams for resolution of service requests
  • Support SLA fulfilment and compliance with standard processes and practices

Requirements

  • 2–3 years of experience in Unix and SQL production support projects
  • Strong conceptual and practical knowledge of Unix, Shell scripting, and Oracle PL/SQL syntax
  • Familiarity with data warehouse concepts and ETL features such as high performance and parallelism
  • Knowledge of ticketing tools (e.g., Remedy) and ITIL processes for incident and change management
  • Excellent communication and interpersonal skills to work in a diverse and sometimes ambiguous environment
  • Ability to multi-task, prioritise effectively, and deliver results under pressure
  • Strong problem-solving, analytical, and troubleshooting skills
  • Flexible to work in 24/7 rotational shifts, including weekends and public holidays

What we offer

  • Opportunity to work on critical production support projects in a global telecom environment
  • Exposure to ETL, data warehousing, and advanced troubleshooting techniques
  • Collaborative work culture with continuous learning and development opportunities
  • Experience in ITIL-based processes and global customer support
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