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He/She will be a technical RUN expert for all Unix/Linux services in CA-CIB. As such, he/she will provide BAU support and act as the last level of escalation point for all production support activities within the Unix/Linux team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable. The Unix/Linux team operates the RUN activities and delivers projects for its infrastructure scope covering Redhat, Solaris, HP-UX, Veritas Geocluster and MC/Service Guard in a heterogeneous environment running NFS, Centrify, NIS and LDAP with HPE and Sun-Oracle hardware.
Job Responsibility:
Technical RUN expert for all Unix/Linux services
Provide BAU support and act as the last level of escalation point for all production support activities
Accountable for the overall health and stability of the technical solutions
Work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects
Control the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted
Assigns technical tasks and manages delegation for technical issues
Animates the team to encourage collaboration and sharing of best practices
Supports technical skills development and provides training when required
Supports new technologies and leverages them to provide consistency of service
Manages service improvements for all Unix/Linux services
Documents, reviews, maintains and shares relevant technical information
Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure
Implements and develops improvements based on LEAN-CA-CIB best practices
Focuses on automation and optimum use of the team to improve efficiency
Drives and delivers root cause for any high severity issue
Reviews technology changes to identify potential risks
Is responsible for problem management and resolution
Supports team during diagnosis when technical issues rise
Engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects
Facilitates transformation projects and suggest future directions for new areas of improvement and change
Guarantees the production readiness and license to operate of new projects and solutions
Available and able to drive technically, any complex or high severity incidents
Actively engages to understand new technologies and technology trends
Actively assist in identifying the most technical skilled candidates for open roles
Technically coach and develop partner resources
Defines the technical skillset required to support CA-CIB technologies
Manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
Requirements:
Minimum 8-10 years of experience in managing Unix/Linux environment
About 3-5 years of experience in financial institutes
Must be a Bachelors/Engineering graduate
Subject matter expert on technologies – Redhat 6/7/8, Solaris 10/11, HP-UX 11.31, Veritas Infoscale Cluster and MC/Service Guard Cluster
In depth hands on knowledge/experience with NFS, NIS, LDAP, Centrify, Redhat Satellite, KVM Virtualization, LDOM/OVM and HPE & Sun-Oracle hardware
Well versed with Scripting and Automation (Ansible, Python, Bash)
Knowledge and/or hands on working experience with emerging technologies – Cloud IaaS, Hadoop Big Data, Network/Security basics, Storage/Backup basics, HyperV/ESX basics
Excellent communication, interpersonal and logical skills
Customer service oriented and a strong team player
Ability to work under pressure and a commitment to solving issues
Fluent in English written and spoken
Working hours will be in rotating shifts and primarily to cover Europe business hours
On-call support will be expected on a rotational basis on both weekdays and weekends