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This is a "hands-on" engineering role that requires in-depth knowledge on relevant technologies and operating systems. The role is expected to provide technical expertise and guidance within the team environment on a daily basis, ensuring that workflow a customer expectation is managed at all times.
Job Responsibility
Supporting the managed services team in the advanced troubleshooting of incidents within customer environments
Acting as technical resource for major incidents relating to Unix/Linux technologies
Managing incidents and problems appropriately within agreed service levels
Perform technical root cause analysis on reoccurring incidents or major incidents
Assist engagement with projects to ensure delivery of technical solutions are in line with the requirements of the customer
Ensure technical documentation is completed and updated to professional standards
Identify Technical Problems and potential Service Improvements across customer environments
Log calls with third party vendors and manage to resolution, or escalate when necessary
Ensure correct configuration of all technical components and supported technologies within the technical tower
Contribute to delivering technical excellence across the wider Infrastructure team
Identify, Contribute and work towards the technical and service goals defined by managed service leadership
Requirements
Hands on experience and detailed technical knowledge of supporting Unix/Linux operating system technologies
Demonstrable and in-depth experience of administering RHEL (all versions), HP-UX (including agile hardware addressing), SLES Linux, Solaris (all versions), CentOS (all versions), Ubuntu and Debian
Demonstrable experience with LDAP/BIND/Ignite Administration
Understanding of network services, storage, virtualisation, identity and access management within a *nix environment
Able to create and develop shell scripts
Knowledge of and experience in deploying and managing security and system patching, using tools such as Red Hat Satellite
ITIL qualification
Professional IT certifications relating to Unix or Linux platforms
Nice to have
Experience of supporting middleware or applications running in a *nix environment
Ability to manage conflict/challenges within a working environment
What we offer
Tailored benefits supporting physical, emotional, and financial wellbeing