Universal Leader, HSBC

HSBC

Location:
Malaysia, Cyberjaya

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Representing the largest global Islamic financial services team of any international bank, HSBC Amanah provides a full suite of innovative Islamic products and services to retail and corporate customers around the world. Complementing HSBC’s comprehensive range of global banking and financing solutions, HSBC Amanah leverages the Group’s international experience and expertise in Islamic finance to best serve the growing demand for alternatives to conventional financing in Malaysia.

Job Responsibility:

Act as a Universal Leader for HSBC MYH, delivering an exceptional customer experience and driving sales activities and operating rhythm through a team of PBs focusing on customer service, leads management, identifying and fulfilling all customer needs at first point of contact
Able to lead and demonstrate sound understanding of the bank’s products and services to provide coaching “point of meet” solutions using tablets and technology to resolve more digital and technology related solutions to customer’s needs to the Primary Bankers
Encourage and educate PBs to promote and deliver our digital channel and Life Sign Technology to New To Bank or Existing To Bank customers
Sharing digital know-how to customers to create awareness and increase the adoption rate and usage that is convenient to customers therefore they can bank with us from anywhere at anytime
Manage the Sales Governance that includes Sales Ethic, Sales Conflict & Improvement Plan
Meeting Stakeholders’ expectations in terms of efficiency, accuracy, timeliness and professionalism in attending all the tasks
Provide support to ensure all system & tools are available to the Primary Bankers to carry out their task efficiently
Proactively support others through direct and indirect actions beyond activities particular to this role
Work with the wider team to deliver the WPB performance measures and plan
Work as part of an integrated management team to ensure, standards are met and operating models are delivered
To safeguard the Bank from loss and always protects the Bank’s reputation
To implement Group Compliance policy by containing Compliance risk in conjunction with Head of Wealth and Personal Banking, LCO WPB and ACO
To Maintain HSBC internal control standards /Ensures high standard of operational efficiency in the branch
To adhere to the HSBC Amanah endorsed Shariah principles and related compliance

Requirements:

Minimum Bachelor’s Degree Holder or equivalent
Proven ability to multi-task and maintain highest standard of excellence in service provided to stakeholders
A broad knowledge on the overall Services and Sales activities and performance
Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
Able to communicate well in English and local languages
Excellent communication & relationship skills
Able to multitask and deliver in high pace environment
Able to make decisions in accordance with bank policy and guidelines

What we offer:

A workplace that fosters continuous professional development
flexible working opportunities
inclusive and diverse environment

Additional Information:

Job Posted:
August 26, 2025

Expiration:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Universal Leader

HSBC

Location:Malaysia, Cyberjaya

Category:Banking

Contract Type:Employment contract