Universal Banker, HSBC

Universal Banker

HSBC

Location:
China, Guangzhou

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Universal Banker will assist customers by identifying their needs and conducting transactions/services through appropriate channels like digital banking and call centers. Responsibilities include performing KYC, addressing risks, and assisting in sales and service referrals. The role is full-time and emphasizes exceptional customer service in Guangzhou, China, supported by HSBC's international wealth and retail operations.

Job Responsibility:

Accurately identify customer needs and assist customers in completing transactions/services in a timely, accurate and professional manner through appropriate channels (including but not limited to: digital banking, call center, etc.)
Assist branches in providing efficient, high-quality customer service and a satisfying customer experience
Perform KYC (know your customer) and comply with relevant laws and regulations to reduce operational risks
Be vigilant about potential risks associated with services and transactions (e.g. fraud, etc.), report and/or escalate risks and issues in a timely manner, if needed
Based on customers’ needs, identify sales opportunities and refer customers to sales personnel with the relevant qualifications for further discussion, portfolio/product review and service
Assist the bank in achieving its sales targets and wealth management strategies.

Requirements:

Bachelor's degree or above (recognized by the state)
Has strong sense of responsibility for work and excellent learning ability
Strong communication, client focus and influencing skills
Has organizational and coordination skill as well as strong self-motivation skill
Able to communicate well both in English and Chinese.

What we offer:

Continuous professional development
Flexible working
Opportunities to grow in an inclusive and diverse environment.

Additional Information:

Job Posted:
September 01, 2025

Expiration:
October 13, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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