Univ - Mtm Intern - College of Pharmacy

35% Deliver Medication Therapy Management Services • Performs medication reviews to identify medication related problems; document MTM claims. • Collect a complete medication list from the patient (OTCs, herbals, and prescription medications). • Performs interactive consultations and makes recommendations/interventions for members and providers, appropriately documents all interventions in EPIC. 35% Provider and Patient Support • Generate and send prescriber communications; distribute and monitor communications. • Answer phones and check voicemail messages as needed. • Provide excellent customer service, responding to customer complaints and questions in an efficient and courteous manner while including the pharmacist in relevant communications. • Documents and records services/activities in appropriate databases/software to ensure compliance. • Continues seeking higher MTM certification credentials. 20% Manage MTM Opportunities • Supports the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries in order to ensure appropriate, evidence-based drug selection and resolve medication-related problems. • Reviews MTM Opportunities queue regularly to ensure staff respond to all TIPs as well as CMR opportunities. • Schedules MTM encounters, patient engagement, and case management. • Schedule follow-up appointments as needed for additional interventions identified during the CMR and set reminders for follow up with patients or prescribers. 10% MTM Outcomes • Supports basic data analytic activities and tracking of interventions and assists with preparation and documentation of responses to regulatory audits as needed.