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Student pharmacist in any year of Pharmacy school that has been trained through MUSC MTM Center protocols and OutcomesMTM protocols and is supervised by a licensed pharmacist. Provides medication therapy management (MTM) services via outbound calls and possibly a triage of inbound calls to the MTM center, monitors eFax for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services. Additionally, may be called upon to assist the MTM Executive Director in the training of pharmacy externs rotating through the MTM Center.
Job Responsibility
Deliver medication therapy management services
Perform medication reviews to identify medication related problems
Document MTM claims
Collect a complete medication list from the patient (OTCs, herbals, and prescription medications)
Perform interactive consultations and make recommendations/interventions for members and providers
Appropriately document all interventions in EPIC
Generate and send prescriber communications
Distribute and monitor communications
Answer phones and check voicemail messages as needed
Provide excellent customer service
Respond to customer complaints and questions in an efficient and courteous manner while including the pharmacist in relevant communications
Document and record services/activities in appropriate databases/software to ensure compliance
Support the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries
Ensure appropriate, evidence-based drug selection and resolve medication-related problems
Review MTM Opportunities queue regularly to ensure staff respond to all TIPs as well as CMR opportunities
Schedule MTM encounters, patient engagement, and case management
Schedule follow-up appointments as needed for additional interventions identified during the CMR and set reminders for follow up with patients or prescribers
Support basic data analytic activities and tracking of interventions
Assist with preparation and documentation of responses to regulatory audits as needed
Requirements
Student pharmacist in any year of Pharmacy school
Trained through MUSC MTM Center protocols and OutcomesMTM protocols