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Under the immediate supervision of the Clinical Director or other designated management (charge nurse or nursing supervisor), functions in the role of unit support in a clerical capacity. Participates in unit-based decision-making and supports changes made. demonstrates strong interpersonal and communication skills, both verbal and written, to establish and maintain positive therapeutic working relationships with all internal and external customers. This position must possess the ability to function effectively in a fast-paced work environment, be familiar with medical terminology, and demonstrate organizational, secretarial, and computer skills. Position demonstrates the ability to utilize electronic medical records within their scope of practice.
Job Responsibility:
Maintains continuous alertness and response to patient safety issues
Uses patient identifiers as defined by policy
Provides emergency assistance within the defined role
Maintains a hazard-free work environment
Maintains unit security
Participates in emergency and disaster plans
Complies with regulatory agency guidelines/rules
Adheres to CHRISTUS policies and procedures and the standards of JC, OSHA, DHH, HIPAA, etc.
Maintains infection control standards by using proper isolation techniques, handwashing and standard precautions
Provides privacy and maintenance of confidentiality
Promotes patients right to make personal choices
Gives assistance in resolving grievances and disputes
Maintains care and security of patient's personal possessions
Works with nursing staff to reduce need for restraints
Screens telephone calls and visitor requests
Restricts access to patient information
Demonstrates knowledge of informed consent
Recognizes age, diversity specific needs/issues of customers served
Communicates with patient/family/staff members
Communicates with team members
Performs communication using various technology applications
Communicates with patients and staff via intercom
Attends in-service, department, staff, or other required meetings
Reviews facility-specific publications
Specimen delivery
Using appropriate moving and lifting techniques
Assisting with transporting patients
Assisting with admission, transfer, and/or discharge processes
Performs delegated tasks
Participates in the care of the patient environment and equipment
Maintains the cleanliness of the nurses' station/refreshment area
Ensures effective use of supplies
Maintain unit supplies
Maintain patient refreshment
Order entry via electronic medical record
Assist unit staff in escorting patients to the vehicle after discharge
Maintain patient medical records until the patient discharged