Unit Manager - Outpatients Administration Job at Great Western Hospitals NHS Foundation Trust (Swindon)

Job Description

The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments. You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality. In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.

Job Responsibility

To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments
To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality
In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met
In particular financial expenditure targets, cost control, quality, and activity targets
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management

Requirements

GCSE 3 or above including Maths and English
NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role
Evidence of formal management development
Evidence of continuing professional development
Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
Evidence of Health & Safety training
Evidence of significant administrative experience within a customer focused environment
Evidence of successful staff management including performance, recruitment, training, and absence management
Evidence of successful process design and implementation
Experience and understanding of outpatient services and performance indicators
Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent
Proven experience of developing administrative processes, analysing information, and report writing

Nice to have

ECDL qualification or other formal IT training / qualification
Past experience of working in an area specialising in healthcare appointment making
Experience of managing staff

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Unit Manager - Outpatients Administration

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