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Unit Manager - M&S

United Kingdom, Birmingham 35000.00 GBP / Year · Job Posted April 16, 2026
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Job Description

M&S branded unit serving mainly grab-and-go food, plus: Hot food options; In-store bakery; Coffee machine. We're currently recruiting a dedicated Retail Manager to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 40 hours per week. As a Retail Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Requirements

  • Lead, inspire, and develop a high‑performing team to deliver exceptional customer service and uphold M&S brand standards
  • Oversee daily store operations, ensuring the shop floor and service areas run smoothly and efficiently
  • Maintain rigorous compliance with all health, safety, and food hygiene standards, ensuring a clean, safe, and well‑presented environment at all times
  • Manage stock levels, product availability, and merchandising standards to maximise sales and minimise waste
  • Drive commercial performance through effective planning, accurate forecasting, and strong cost control
  • Ensure customers receive an outstanding shopping experience by responding to feedback, resolving issues promptly, and maintaining excellent service levels
  • Implement continuous improvement initiatives aligned with M&S values, focusing on operational efficiency, colleague engagement, and customer satisfaction
  • Collaborate with central teams to deliver seasonal campaigns, promotional activity, and new product launches effectively
  • Support colleague training and development, ensuring all team members are confident, capable, and aligned with M&S service expectations

What we offer

  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
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