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Unit Facility Management Manager

Australia, Richmond · Job Posted July 03, 2026
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Job Description

Do you thrive on building strong teams, managing complex operations, and delivering seamless facility services that make a real difference to the people who work and shop in our stores every day?

Job Responsibility

  • Leads and manages the execution of Ingka Facility Management (FM) within the market through the unit FM teams, ensuring consistent delivery of high-quality services.
  • Ensures each property is managed throughout its lifetime, including safety, compliance, maintenance, and improvement, to provide a safe and operational environment for the business, co-workers, customers, and other stakeholders.
  • Implements relevant property management innovations, digital and technical solutions that meet the needs of the business and the many people who rely on our spaces.
  • Optimises the efficiency of each property in a sustainable way, balancing cost-consciousness with long-term value.
  • Ensures that co-workers, service providers, and external partners have up-to-date awareness and understanding of all FM frameworks, guidelines, and initiatives.
  • Manages all activities related to long-term planning, budget estimation, execution, follow-up, forecasting, and reporting within the FM scope within the market.
  • Implements and evaluates supplier contracts at market level in alignment with internal governance structures to improve efficiencies, costs, equipment quality, and overall service delivery.
  • Manages and coordinates external suppliers on market level, maintaining strong working relationships to drive performance and accountability.
  • Manages relationships with business owners within the Market to ensure business needs are met by collecting requirements, setting annual goals, and conducting periodic follow-ups.
  • Develops the team's competence and performance and ensures a succession plan is in place within the market
  • Creates an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers.

Requirements

  • A minimum of five years of experience in a similar Facility Management role, ideally within a large-format retail or commercial property environment, demonstrating a strong track record of operational delivery.
  • Proven contract management skills and a solution-focused mindset, with demonstrated experience managing integrated FM suppliers or service providers to achieve quality and compliance outcomes.
  • Strong stakeholder management capabilities, with the ability to build and maintain effective relationships with internal business owners, external partners, and service providers at all levels.
  • Experience in FM budgeting, cost control, and financial reporting, including the ability to support annual business planning and manage expenditure in a cost-conscious way.
  • Demonstrated ability to work autonomously, take initiative, and manage competing priorities with a sense of urgency, while maintaining high standards of accuracy and communication.
  • Sound administrative and organisational skills, including proficiency in Microsoft Office programs, particularly Excel, to support reporting, planning, and compliance tracking activities.
  • A commitment to safety, compliance, and sustainability, with experience following up on permits, licences, certificates, and regulatory requirements within an FM scope.
  • If you are successful for this role, you will be required to obtain a National Police Check.

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