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Support a specific unit(s) within Real Estate towards optimal business performance through organising, co-ordinating and supervising the functional processes in relation to management tasks such as business processes, preparation of reports, documents and functional meetings.
Job Responsibility:
Provide and contribute with administrative support within the FM scope to the Real Estate unit(s) to increase optimal performance of the business and ultimately a better customer experience
Ensure simple and effective ways of working when organising, co-ordinating and supervising the FM related business processes in a unit
Responsible for administration and archiving of permits, licences, certificates and reporting measures in order to stay compliant with local and international legislation as well as internal rules and requirements regarding the FM scope within Ingka
Contribute with ideas and insights to the administration of FM projects and secure relevant documentation (e.g. as-built documentation) is in place
Ensure clear and fast communication towards internal customers and external suppliers by coordinating general enquiries related to FM activities in the unit(s)
Maintain internal communication channels to ensure co-workers are updated on relevant activities and documents
Administrate office support activities for Unit FM team including labour safety, timekeeping, working schedules
Requirements:
Excellent ability to communicate confidently and clearly in the local language and preferably English proficiency
Minimum 3 years proven experience of working as a management assistant/administrator
Experience of multi-tasking situations with tight deadlines
Ability to deal with sensitive and confidential matters
Preferably experience of multinational companies or in a multi-unit facilities management organization, preferably in a high-volume retail sector
Excellent ability to organise and steer projects and work with people
Analytical skills
Preferably, working knowledge of CAFM (computer aided facility management) systems
General knowledge of the services included in the agreed FM service scope in Ingka and good understanding of the FM delivery model, as well as the position of FM within the Ingka business
Good understanding of the main FM business processes (e.g. work order management for urgent, planned and reactive maintenance, contract and supplier management) on unit level
Comprehensive knowledge of valid rules and routines connected to assigned work tasks, as well as an understanding of the role in the chain
Good Knowledge of MS Office applications
Broad knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
Good knowledge of the operation and minor maintenance of various office and communications systems
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