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The unit engagement coordinator serves as a key liaison between APS and its Divisions, Topical Groups, Forums, and Sections, providing essential support to unit leaders and enhancing member engagement across the organization. This role is responsible for facilitating effective communication, supporting volunteer leadership, and coordinating initiatives that strengthen connections between APS units and their members. Through strategic outreach, recruitment efforts, and engagement activities, the unit engagement coordinator helps advance APS priorities while ensuring a positive and productive experience for unit leaders and members.
Job Responsibility
Serve as primary liaison facilitating unit communications on behalf of APS Divisions, Topical Groups, Forums, and Sections regarding general inquiries and department inbox
Work with Unit Relations Manager to plan and execute the Units' involvement with the Annual Leadership Meeting and the Global Physics Summit
Assist units with unit member engagement and recruitment efforts (i.e. unit email tickets, promotional letters and email, brochures, giveaways, on-site lead retrieval, and tabling at their meetings)
Ensure all units have an effective communication plan in place to engage with their members
Work with member services and IT staff to create and update unit memberships from unit membership recruitment efforts
Support units in use of online community platform by moderating discussion boards. Liaise between units and APS staff to collaborate internally and externally for effective use of engagement resources and outcomes
Support unit virtual meetings and webinar logistics and subsequent marketing campaigns
Provide unit leaders with onboarding training to assist with volunteer roles
Maintain and implement unit master calendar of activities and deadlines to assist officers
Attend and coordinate department logistics for APS meetings as needed
Provide nimble support to units and APS through other duties as assigned
Requirements
Minimum High School diploma or equivalent required. Bachelor's degree preferred
Minimum of two years of experience with association chapters/components preferred
Familiarity with relational databases preferred (Salesforce and Nimble a plus)
Proficiency with all Microsoft Office Suite products, in particular Microsoft Word, Excel and PowerPoint
Proficiency with Google Docs and other online shared document products
Familiarity with backend management of online social platforms. (Engage and Higher Logic a plus)
Familiarity with Zoom / scheduling virtual meetings and events with external audiences
Strong customer service skills including empathy, problem-solving, and understanding APS unit and membership products
Must be able to work on multiple deadlines at one time and follow through in a timely manner
Strong organization, documentation, and prioritization skills
Strong written and verbal communication skills
Excellent attention to detail
Ability to adapt to quickly changing schedules
Ability to work well with interdepartmental teams as well as independently