Unit Customer Operations Manager Job at IKEA (Vaughan)

Customer Operations Manager

IKEA Dublin is thrilled to welcome a dynamic Customer Operations Manager to lead...

Location

Ireland , Dublin

Salary:

45690.00 EUR / Year

IKEA

Expiration Date

Until further notice

Requirements

Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment
Experience of 3 years working in a management role within retail and taking responsibility for a large team, whilst working independently and reliably on actions and agreed working methods
Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights
Proven record/experience of developing coworkers and teams with a working knowledge of talent management processes, i.e. recruitment, development and succession
Key knowledge of relevant customer relations processes, tools and working methods and a solid understanding of daily operations to secure the customer journey through all channels
Ability to set clear expectations and directions with good analytical and numerical skills using knowledge of cost and budget management whilst securing staffing needs according to the customer flow
Solid understanding of the change management process for both process and co-workers with the ability to implement solutions quickly and with simplicity

Job Responsibility

Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Lead, coach, develop the full team promoting individual growth and competence at all levels and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customer & compensations budget
Provide a family-friendly environment that converts more visitors to happy customers
Ensure a customer-friendly, efficient and cost-effective execution of the payments process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey

What we offer

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Free healthy meal option, salad bar, fruit, and hot/cold drinks
End of year gift

Fulltime

Customer Operations Manager

As Customer Operations Manager your responsibilities will include, but are not l...

Location

Australia , Marsden Park, New South Wales

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Incredible people management skills and being able to identify, support and nurture talent to see them grow and develop.
A strong ability to inspire the team to prioritise the customer experience through leading by example.
An adaptable mindset, being able to reflect and remain agile in a constantly changing retail environment.
A highly developed skillset in analysing data, being able to derive insight, identify pain points and create solutions to drive customer satisfaction.
Collaborative by nature and can influence and inspire colleagues, internal and external to align to your vision.

Job Responsibility

Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer related and financial KPI’s and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
Provide family friendly environment that converts more visitors to happy customers
Ensure a customer friendly, efficient and cost-effective execution of the payment process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey
Identify and develop the many talents in the unit and within the department to secure succession planning

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Customer Success Manager - Unit 42

As a member of the Unit 42 team, you will be one of the founding members of a ne...

Location

Singapore , Singapore

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

A strong background in Customer Success with a minimum of 5 years experience in a Customer Success capacity
Experience building out new programs and initiatives within an ever evolving organization
Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Highly data-driven with a commitment to following process
Excited about driving and tracking a consistent engagement process with all customers in your portfolio
Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
Desire to partner and work cross-functionally with with Sales, Operations, and Consulting teams
Previous experience with a Cybersecurity or enterprise software company highly desired
Ability to multi-task and work in a fast-paced environment

Job Responsibility

Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
Provide high touch/white glove customer outreach immediately post close to shepherd customers through the on-boarding process
Drive adoption- ensure customer applies the offering hours in a timely manner
Ensure customer is measurably satisfied with the service they are receiving
Informing customers of refresh needs and options
Proactively identify up-sell opportunities and grow revenue
Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with consulting teams and become a Subject Matter expert over time
Ensure continual communication with customers on Unit 42 messaging, current and offerings updates, events, main points of contact within Unit 42, and touchpoint for all feedback from our customer
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map services and associated business benefits to address their needs

Fulltime

Unit Manager, Commercial Clients Operations

To supervise a team of professionals (handling consults, inbound, outbound, case...

Location

Philippines , Muntinlupa City

Salary:

Not provided

Capital One

Expiration Date

Until further notice

Requirements

Two (2) years college level education or equivalent work experience
Commercial and or Corporate Banking client servicing experience
Analytical skills for decision-making and performance evaluation
Communication skills for written and verbal business correspondences
People management skills, including team coaching and collaboration
Proficiency in Microsoft Office and Google Suite applications

Job Responsibility

People development. Provides sub-functional leadership to a team of associates, including hiring, coaching, mentoring, and talent development
Risk Management. Conducts scheduled and random audits to ensure compliance with all applicable laws and regulations and escalate/mitigate as necessary
Ambassador of Culture and Values. Upholding the company’s mission and vision by embodying excellence and doing the right thing
Advocate for customers and teams by helping them navigate through change
Operational Performance. Provides and conducts periodic performance review to the Sr. Unit Manager and up by analyzing performance/business trends and results
Process Improvement. Identifies opportunity areas and implements strategies in collaboration with other stakeholders to improve process and customer service delivery
Organizational Collaboration. Maintains strong and collaborative partnerships across the organization, including Workforce, Operations, Enterprise Operations, Operations Support and Functional Support to positively influence service delivery and customer satisfaction.Work with front office partners and other internal teams to positively influence service delivery and customer satisfaction
Operational Routines. Delivers people leader-related tasks such asbut not limited to approval of time records, schedule adherence, associate movements, regularization, etc
Inspects data accuracy on team reporting (i.e. DID, HR roster, etc) Other job-related duties that may be assigned from time to time
Client Relationship Management.Act as the primary escalation point for clients, ensuring strong relationships and long-term retention

What we offer

Healthy Body, Healthy Mind
Save Money, Make Money
Time, Family and Advice

Fulltime

Operations Manager - Manager on Duty

Responsible for the daily activities required to run, maintain, and service the ...

Location

United States , Henrico

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Bachelor's Degree from technical college with major in Management or Maintenance Engineering
Minimum of 2 years’ experience in Supervising or Managing in a similar facility
Excellent organization skills
Ability to prioritize and to handle multiple projects simultaneously
Good written, verbal and interpersonal skills required
ability to interact with all levels of staff including management
Ability to effectively supervise staff
Strong customer service skills
Professional presentation, appearance, and work ethic
Some computer skills

Job Responsibility

Assists the director in directing, supervising, and scheduling all aspects of operations, including engineering
building and grounds
technical services
event services, including ADA compliance
public safety
security
custodial services and parking departments
Coordinates the operations activities with other building departments and show-related contractors
Implement facility rules, regulation policies and procedures
Anticipate problems and appropriate solutions. Investigates, analyzes, and resolves operational problems and complaints

Parttime

Director Customer Operations

We are seeking a Director of Customer Operations to lead end‑to‑end operational ...

Location

Canada , Toronto

Salary:

144000.00 - 189000.00 CAD / Year

Ericsson

Expiration Date

Until further notice

Requirements

Director-level experience leading customer operations, service delivery, or large-scale programs within software, core and cloud services
Proven track record of managing complex customer environments, financial performance, and cross-functional stakeholders
Strong experience with operational governance, KPI-driven execution, and performance management
Financial acumen with experience managing delivery cost, margin, and forecasting
Experience operating in matrixed, global organizations
Executive-level communication and stakeholder management skills

Job Responsibility

Own end-to-end customer delivery performance across CSS engagements, ensuring delivery commitments, SLAs, and contractual outcomes are met
Drive operational rigor across delivery governance, escalation management, risk mitigation, and customer satisfaction
Act as the senior operational interface for key customer engagements, working in close partnership with account leadership
Lead customer steering meetings for reporting progress on critical programs and tracking key issues, escalations etc
Establish and lead operating rhythms, governance forums, and performance reviews across CSS delivery units
Monitor operational and financial KPIs including delivery health, margin, forecast accuracy, cost control, and customer experience metrics
Identify performance trends and drive corrective actions across portfolios and delivery teams
Partner with Finance and Business Operations to ensure strong cost and margin control, resource planning, and forecasting accuracy
Drive optimal utilization of delivery resources while balancing quality, speed, and financial outcomes
Support annual business planning, quarterly forecasting, and monthly operational reviews

What we offer

Choice of 3 medical and dental plan options with core level coverage paid fully by Ericsson
Automatic 2% company contribution into Pension Plan
50% match of employee's contribution into Registered Retirement Savings Plan up to 8% of employee's contribution (maximum of 4% match), leading to total company contribution potential of 6%
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson's Stock Purchase Plan
Minimum of 18 days accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days
Up to 10 weeks paid maternity leave and 6 weeks of parental or adoption leave at 100% pay
Financial wellness programs
Educational assistance

Fulltime

Hospitality Operations Manager

At Vacherin we celebrate diversity and embrace individuality. We genuinely like ...

Location

United Kingdom , London

Salary:

42000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

40 hours per week

Job Responsibility

To ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times
To ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations
To ensure your team wears the correct standard of dress or uniform at all times
To promote the Health and Wellbeing of your staff
To ensure that all company and client contracts are acted upon in the manner which best serves the company interests
To prepare information on financial and operational performance and activity relating to hospitality department when and where requested
To maintain a happy and helpful manner and attitude throughout your working hours
To ensure only recognised company procedures as outlined in the company manuals are in place at the unit
To actively seek new business and to support the continued improvement of the overall service delivery within the account
To ensure the production of food to the highest quality and service standards using current trends in cooking techniques and new commodities and to develop and progress the business in line with high street trends

What we offer

Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme

Fulltime

New

Accounting and Business Operations Manager

Real Time Companies is the parent company of Real Time Consulting which exists t...

Location

United States , Phoenix

Salary:

Not provided

Real Time Consulting

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting
10+ Years relevant and proven work experience in a corporate environment in an Accounting Manager role with same level of responsibilities
Strong understanding of accounting, finance, and management principles
Experienced knowledge of audit preparation and document retention requirements
5+ years of Payroll processing
Strong experience with evaluating, developing, and improving department controls, systems, and procedures that increase accuracy and efficiency
Knowledge of QuickBooks a big PLUS
Experience in writing and assessing Policies and Procedures for Accounting
Intermediate user of MS Word, MS Outlook
Advanced user of MS Excel (pivot tables, linking, charting)

Job Responsibility

Collaborate and oversight with the CFO on the Financial aspects of the company and the accompanying Business Operations activities and functions which support the daily operation of the business
Managing and conducting efforts supporting month end & year-end close preparations
Review and/or preparation forecasts, analysis, project proforma and actual to budget comparisons
Maintaining accurate and complete financial records and participating in reconciliations and audits
Overseeing the daily activities of the accounting department and ensuring that all major projects, month-end, and year-end reports are completed accurately and on time
Qtly tax filings reconciliations and out of state filing and payment audits
Worker's Compensation Insurance plan administration – renewals and annual Audits
Oversight and audit the AP and cost processes and activities
Investigate and resolve discrepancies in all expense accounts under tight deadlines
Identify any process and procedure inefficiency and collaborate on solution implementations

What we offer

2 weeks PTO
8 Holidays
Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
401K plan
flexible schedule
professional office environment
casual attire
virtual work structure during Covid restrictions

Fulltime

Select Country

Unit Customer Operations Manager

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?