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Unit Customer Experience Manager I

https://www.ikea.com Logo

IKEA

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Location:
United States , Columbus, Ohio

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

84503.00 - 125698.00 USD / Year
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Job Description:

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Job Responsibility:

  • Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA
  • Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home
  • Ensures a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar
  • Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards
  • Manages local community involvement and stakeholder relations, including public affairs
  • Identifies, recruits, retains and develops talent to secure a diverse, competent, high performing team and future succession. Supports the leaders in doing the same with their co-workers
  • Shares knowledge and good examples within your country to support competence development
  • Oversees the local business plan and logistics action plan by ensuring these actions are implemented. Ensures proper follow up to make adjustments when necessary
  • Leads the Loyalty and Customer Service team and working in collaboration with the Commercial Team, Logistics team to secure a seamless and high quality multichannel shopping experience

Requirements:

  • Minimum Years of Experience: 7
  • Previous retail experience required
  • Previous management and leadership of large teams or groups required
  • Proven track record with developing high level leaders
  • Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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