Unit Clerk Job at Tucson Medical Center (Tucson)

Job Description

Contributes to patient care through the coordination of clerical and hospital functions on assigned patient care or technical unit. Receives admitted patients, initiates patient files, takes action on doctors’ orders, processes discharges, transfers and expirations, and prepares hospital reports. Provides general staff support by assisting with patient scheduling and/or preparation, standard computer inquiries, and other routine tasks. Maintains supply levels for units and reports unit needs for housekeeping, hospitality and maintenance services.

Job Responsibility

Performs receptionist duties for patient care or technical area
receives, initiates, and directs telephone calls and messages
Assists visitors, staff, and patients by providing directions to hospital locations or calling for an escort when necessary
Participates in quality initiatives
Operates a personal computer, calculator, FAX machine, copy machine, scanner and related office machinery
Receives and dispatches communications, via phone, intercom, Vocera, fax and mail
Receives messages, flowers, newspapers, and other items and notifies appropriate personnel
verifies that patient has not been discharged and returns flower deliveries for discharged patients
delivers or arranges for the delivery of items to patients and appropriate personnel
Facilitates radiological procedures in accordance with protocol and assists patients and radiology staff in accordance with established patient care protocols
May also serve as an instructor to other Unit Clerks
provides orientation and guidance as needed and assists in orientation of other department personnel
Processes and maintains records of admissions, transfers, discharges, and deaths
Orders supplies and services as directed
Schedules appointments, surgeries, lab collections and/or other procedures
notifies patients, patient family, or appropriate departments of dates, times, or any changes
Archives and copies image data as requested and transfers images to computer applications
Assists with the transport of patients when necessary
Assists clinical staff as needed
Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication
Adheres to TMCH organizational and department-specific safety and confidentiality policies and standards
Performs related duties as assigned.

Requirements

High School Diploma or General Education Degree (GED), or an equivalent combination of relevant education and experience
None required, preferred six (6) months of related experience
None required
Knowledge of appropriate customer service interaction skills as it relates to greeting and assisting by phone or in person
Skill in presenting a professional demeanor when assisting patients, even when they may be at their worst
Skill in multi-tasking and setting priorities so the most critical are performed first
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to complete routine reports and correspondence
Ability to listen and accurately interpret others’ communication or instructions to take appropriate action
Ability to speak effectively before groups of customers or employees of the organization
Applicants must have basic computer familiarity and experience and the ability to operate office equipment, calculator, FAX machine, copy machine, scanner and changing technology in performing assigned duties
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
ability to deal with problems involving a few concrete variables in standardized situations.

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Unit Clerk

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