Unit Business Risk & Compliance Specialist Job at IKEA (New Delhi)

Job Description

We are excited to announce the launch of our second physical Customer Meeting Point (CMP) in Delhi — a Small Store located in a key high potential cluster in the heart of Delhi - South Central! Following the successful opening of IKEA Pacific in West Delhi, this centrally located store marks a key stepping stone in strengthening our market penetration and becoming more accessible to our customers across the city. Together, both stores will deliver a seamless omnichannel shopping experience, help us build a strong and loyal customer base, and lay the foundation for future expansion across Delhi NCR and Northern India. We’re on the lookout for an enthusiastic and customer-focused Unit Business Risk & Compliance Specialist who lives and breathes home furnishing. This is your chance to lead an energetic team, introduce IKEA to new customers, drive success in a new market, and create a meaningful and locally relevant shopping experience.

Job Responsibility

Promote risk management in the unit, informing and sharing expertise to develop risk aware decision taking in relation to unit goals and unit business plan.
Support with expertise on Ingka Rules and Local (country and regional) legislation to secure a safe environment for customers and co-workers.
Provide expertise on and plan for the proper trainings needed and facilitate for co-workers and external partners to meet IKEAs/Ingka's risk appetite.
Support a Risk & Compliance culture by developing leadership and conscious approach in identifying and implementing systems to detect, analyze and reduce business loss, financial impact, prevent incidents and accidents.
Ensure the reporting of relevant figures for e.g. co-workers, customer and visitors’ incidents to establish progress and areas for improvement.

Requirements

Knowledge of national/local legal demands connected to risk management, health, safety and security.
Knowledge of relevant Risk Management and Safety & Security processes, tools and working methods according to work focus
Understanding of Ingka Group Risk & Compliance Framework
Understanding of the IKEA business and culture, customer needs to help the business to improve constantly
Good knowledge of the IKEA corporate identity, core values and vision of creating a better everyday life for the many people
Experience from Safety, Security and/or Compliance area
Understanding of local/national laws and regulation
Self-reliant with a proven ability to work as part of a team as well as independently
Ability to prioritize and organize your own work in line with job responsibilities and agreed priorities
Ability to strike a balance between keeping a good overview and paying good attention to detail
Ability to communicate confidently and clearly with various audiences both verbally and in writing
Knowledge on how to train and educate teams
Good analytical and numerical skills
Customer focused and the willingness to help customers and visitors
Retail and/or home furnishing experience
Being a supportive team member in a commercial team to deliver goals

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Unit Business Risk & Compliance Specialist

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