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Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.
Job Responsibility
Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of all audiovisual equipment including what is listed in the technical qualifications section
Troubleshoots technical issues and resolve problems quickly as they arise
Complies with all Company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Performs advance work (pre/during/post event) with operations and sales leadership
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
Understands and fosters the hotel/client relationship
Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
Requirements
Proficiency in 2 of the following disciplines: Audio,Video, Lighting, and LED. This will be identified through successfully passing the written exam and then evaluation in practical application
Demonstrate exceptional customer service skills
Flexibility in schedule
10+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management
Strong customer, client and coworker interface experience and abilities
Self-starter/works independently
Perform all digital audio console applications including but not limited to: Workbench programming and monitoring
Live scan and Axient frequency
Antenna Distribution System setup
Wireless microphone frequency setup
FCC frequency regulatory expertise
Ability to mix large productions to include digital audio consoles
IP based audio source and destination programming and maintenance
Sound shaping, frequency identification and isolation
Multi-page fader programming
Minimum 64 input programming
Band ensemble configuration
Multiple destination sub-mix and mix minus digital audio routing
Frequency monitoring
Line Array Calculation, Setup, and Maintenance
Audio shaping
Beem steerable Line Array setup and maintenance
Audio delay calculation and implementation
Wired and wireless intercom programming
Network signal setup, monitoring, and maintenance
Multi-channel intercom programming
On-site and remote intercom integration
Recording
Level and audio feed management
Recording standards expertise
Multi-format audio codec expertise
Audio processing and editing expertise
Streaming
RTMP encoding expertise
Multi-destination audio mixing
Perform all projection and video capabilities including but not limited to: Projection
4k image map
4k image blend
Converging projection
40k projector programming configuration
8k Display Management
Programming
IP Mapping and networking capable
16/6 Matrix switching
LivePremier and Alta 4k program certified
8/4 Split Layer management
Content Color grading/matching
IP output formatting
Color space management
Recording
Program/ISO recording capable
Video Record standard expert
Multi-layered record formatting
Post video editing through software
Streaming
HLS, IPTV, OTT programming and management
Multi-stream key over RTMP programming.
Camera
Color Variation production shading
Tally/Genlock live camera utilization
PTZ camera operation
Shot composition
Vectorscope/wave monitor expert
Proficient in performing all lighting console capabilities including but not limited to: Syntax based programming
100+ lighting unit programming
DMX over ethernet
muti-universe programming (16)
parameter management
color temperature control
FX programming
intelligent lighting fixture preparation
multi-cue programming (100+ cues)
dimmer patching
fixture profile management
timecode syncing,
media server control
light metering
Proficient in performing all LED Wall and Media Server Capabilities including but not limited to: Processor Programming
non-standard display configuration
LED Wall Ground Support Ballast requirements
video content transcoding
Mapping/Masking
timeline-based editing
remote control surface
fx programming
redundancy programming
timecode syncing
8k Display Management
computer graphics card configuration
General AV Tech work as needed
Must be able to lift 50 lbs
Nice to have
Bachelor’s Degree is preferred
4-5 years of customer service or hospitality experience is preferred