Union Installation Service Technician Job at Comcast Advertising (Oswego)

Job Description

Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training, and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards. Continued employment is contingent upon achieving required training, certifications, and safety requirements. Works on straight forward tasks using established procedures.

Job Responsibility

Performs installations and changes of service, while adhering to applicable codes, requirements, guidelines, company procedures, and safe work practices in order to provide an outstanding customer experience
Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship
Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience
Communicates, engages, and provides customer with education on products and services
Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship
Displays active listening skills, perceive emotional awareness in difficult situations, and empathize with customers to enhance an overall positive experience
Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders, and bucket trucks (18to 26 feet)
Manipulates connectors, fasteners, wire and uses hand tools
Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity
Works within manufacturer’s rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties
Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather
Vision ability: close vision, peripheral vision, and ability to adjust focus and able to manipulate objects such as pens, keyboard, and mouse
Normal work shift may include weekends
may include 10-hour days for 4 days a week and available to work overtime including weekends, evenings, and holidays
Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general
Training will be provided in areas of safety, company specific training, installations, and other areas, as necessary
Continued employment is contingent upon achieving required training, certifications, and safety requirements
Regular, consistent, and punctual attendance
Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary
Other duties and responsibilities as assigned

Requirements

High School Diploma / GED
2 - 5 Years experience
Customer-Focused
Professional Etiquette
Adaptability
Self Motivation
Resilience
Critical Thinking Problem Solving
Communication

What we offer

Paid Time off
Physical Wellbeing
Financial Wellbeing
Emotional Wellbeing
Life Events + Family Support
Health, Dental, Vision
Highly Discounted Cable Services
PTO
Paid Training

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Union Installation Service Technician

Job Description

Job Responsibility

Requirements

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