CrawlJobs Logo

Unified Communications Specialist

Australia, Brisbane 100000.00 - 135000.00 AUD / Year · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

Are you a skilled Unified Communications professional looking for your next challenge in Brisbane? We are seeking a Technical Specialist - Unified Communications to design, implement, and manage a high tech Genesys Cloud platform. In this role, you will lead system administration, interaction configuration, and external system integrations while discovering automation opportunities to revolutionise customer enquiry channels. If you want to collaborate with diverse stakeholders, drive continual improvement, and elevate customer engagement technologies within a supportive, forward-thinking environment, this is the perfect opportunity for you. If you do not have experience with Genesys and come from a level 3 Desktop background and telephony engineering please do apply!

Job Responsibility

  • Provide technical support to the Genesys Cloud platform, ensuring its optimal functionality, performance, and configuration tracking
  • Support inbound and outbound interactions to enhance customer engagement, consultant interactions, and overall automated conversation processes
  • Identify, develop, and implement continuous improvements to unified communication offerings based on customer and process analysis data
  • Contribute to the development of test plans and conduct thorough functionality and regression testing prior to solution deployment
  • Monitor automation channels continuously to check for performance issues, manage operational risks, and implement required technical changes

Requirements

  • Active Genesys Cloud Certifications (such as Genesys Cloud Certified Professional - GCX-GCP / GCX-GCD or similar)
  • Extensive contact centre experience with a comprehensive understanding of inbound and outbound ACD concepts and operations
  • Proven proficiency with Genesys Cloud APIs, web services, cloud technologies, or legacy systems like Avaya and Verint
  • Strong problem-solving, analytical, and technical troubleshooting skills with high adaptability for complex or ambiguous projects
  • Excellent communication, presentation, and collaboration skills to engage effectively with both technical teams and business stakeholders
  • Must be a Brisbane based candidate with unlimited working rights

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Unified Communications Specialist

8 matching positions

Digital Solution Area Specialist - Unified

Enterprise Digital Sales, part of Microsoft's Digital sales organization, empowe...
Location
Location
Australia , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 3+ years of technology-related sales or account management experience
  • 7+ years of technology-related sales or account management experience
  • OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience
  • 4+ years of solution sales or consulting services sales experience
Job Responsibility
Job Responsibility
  • Engages in conversations with customers to introduce how Unified Support could enable digital transformation areas that is aligned with the customer's industry in collaboration with the Account Teams and Services
  • Shares learning on digital transformation through seminars, workshops, webinars, and direct engagement
  • Collaborates with team members to discover new Unified Support opportunities
  • Drives incremental revenue growth through personal campaigns (e.g., portfolio analysis) or internal sources (e.g., Marketing)
  • Collaborates with account teams, and services to track and qualify new Unified Support opportunities
  • Collaborates with other teams (e.g., account teams) and services to build pipeline
  • Interfaces with customers and builds relationships via social selling
  • Applies Microsoft's sales process (MCEM) to determine the quality of the opportunity and whether to proceed
  • Identifies Unified Support opportunities to drive consumption and grow business with existing customers by initiating conversations, providing demos or quotes, and collaborating with internal teams (e.g., Technical Sales Professionals, Global Black Belts
  • Identifies customer business needs and technical readiness
  • Fulltime
Read More
Arrow Right

Unified Global Black Belt Sales Specialist

As a Global Black Belt, you will be a leader in our Microsoft Support Sales orga...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of related experience in Sales and/or Support sales roles
  • 3-5 years of Support selling/deal orchestration experience with in-depth knowledge of Unified Support Enhanced Solutions
  • Deep understanding in selling/deal orchestration experience with in-depth knowledge of Microsoft Cloud Platform and Security solution area
  • Presentation skills, and consultative selling
  • Disciplined in business-management, meeting sales targets and operational standards
  • Mentors other sellers towards a 'challenger mentality' by prompting them to engage the customer early with new insights
  • Demonstrated experience influencing senior stakeholders within customer and own organization
  • Understanding of Microsoft cloud platforms and related need for Unified Support Offerings
  • Knowledge of cloud networking competitors and content delivery network provider landscapes
  • Deep understanding of Unified Support, key areas of differentiation, and knowledge to create industry-centric use cases for Support
Job Responsibility
Job Responsibility
  • Dedicate 60% of your time selling Enhanced Solutions, focusing on Mission Critical Solutions across the different solutions areas, be a SME for STU and Support Sellers on key offerings like Mission Critical Services and CIR
  • Co-selling complex Enhanced Solutions with Services Account Executive
  • Develop a deep specialization in all Enhanced Solutions offerings per assigned Solution Area that you are acting as a champ
  • Dedicate 18 hours per quarter of your time on Sales Enablement of Support Solution area offerings
  • Be a leader, advocate and driver of Solution Plays to increase Support Services inclusion
  • Drive senior customer and internal stakeholder conversations for Unified Support aligned to Microsoft’s customer solution
  • Understanding, demonstrating and translating customer requirements for Unified Support into winning proposals
  • Pipeline management in alignment with the relevant sales teams for the territory you are supporting
  • Responsible for ES growth in accoutns assigned, tracking performance, executing key flagship opportunities with # of deals won and total contract value
  • Thought leadership for continuous improvement in our tools, processes and offerings, and how we adopt AI to drive agility
  • Fulltime
Read More
Arrow Right
New

Technical Services Cross Technology Systems Integration Specialist

The Technical Services Cross Technology Systems Integration Specialist role invo...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Valid CCNP Voice/Collaboration Certification required
  • NICE plus additional such as NICE Engage NCSE
  • NICE Engage NCIE (Installation)
  • Sentinel Fundamentals
  • CXOne Basic Certification
  • CXOne Advanced Certification
  • CXOne ACD Administrator Certification
  • Additional certifications such as Nexidia Data exchange framework
  • Nexidia NCSE
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Fulltime
Read More
Arrow Right
New

Communication Specialist

We are looking for a Communication Specialist to support a major customer-facing...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in communications, corporate communications, internal communications, or a related field
  • Demonstrated experience creating communication plans, messaging frameworks, and content calendars for complex initiatives
  • Strong copywriting skills with the ability to tailor content for different audiences and communication channels
  • Proven ability to work collaboratively with cross-functional teams and multiple stakeholder groups
  • Experience supporting marketing communications, customer communications, or change-related communication efforts
  • Excellent verbal and written communication skills with strong attention to detail and message consistency
  • Ability to manage multiple priorities in a permanent, fast-paced contract environment
Job Responsibility
Job Responsibility
  • Develop and maintain a comprehensive communications roadmap that supports a large-scale payment platform initiative and keeps activities on schedule
  • Create customer-facing and internal communication content that delivers clear, consistent messaging across multiple channels
  • Build and manage editorial calendars to organize messaging timelines, campaign milestones, and content delivery priorities
  • Partner with cross-functional stakeholders, including marketing technology, payments teams, and external business groups, to align communication strategy and execution
  • Support awareness and adoption efforts designed to help a high-volume customer base transition to a new payment provider within defined timelines
  • Coordinate messaging across involved organizations to ensure brand consistency, clarity, and a unified customer experience
  • Review communication performance and stakeholder feedback to refine messaging approaches and improve engagement outcomes
  • Contribute to project-related communication planning for platform consolidation activities as business needs evolve
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Domain Consultant

As a Solution Engineer for Next-Gen Trust Security (NGTS), you are the premier t...
Location
Location
Israel , Petah Tikva
Salary
Salary:
Not provided
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of Sales Engineering or Consulting experience with a proven track record in a cybersecurity software vendor
  • Extensive experience in Certificate Lifecycle Management (CLM), PKI architecture (ZTPKI, Microsoft ADCS), and SSL/TLS protocols
  • Experience with automated provisioning (ACME, SCEP), Cloud-native connectors (Azure, GCP, AWS), and hardware/virtual security appliances
  • Hands-on experience with DevOps tools (Terraform, Git, Kubernetes, Ansible) and container technologies (Docker) is a significant benefit
  • Strong understanding of NGFW, SASE, and GlobalProtect architectures, particularly how they handle decryption, inspection, and certificate-based authentication
  • Proven ability to simplify complex cryptographic concepts into business-value outcomes (e.g., preventing service outages)
  • Excellent written communication skills
  • bilingual proficiency in German is a requirement for this role
  • CISSP or equivalent Information Security certifications are preferred
  • Comprehensive knowledge of Public Key Infrastructure, including certificate authorities, lifecycle management, and trust models
Job Responsibility
Job Responsibility
  • Lead Proof of Value (PoV) engagements and technical validations for NGTS, ensuring a high technical win rate by demonstrating operational resilience and outage elimination
  • Design unified cryptographic governance models within Strata Cloud Manager that align certificate operations with network enforcement
  • Identify critical projects and actions required to achieve a customer's desired security end-state
  • eliminate sales obstacles through creative and adaptive problem-solving
  • Act as a thought leader on the 'Cryptographic Reset,' educating CISOs and VP-level stakeholders on the risks of 47-day certificate lifecycles and the path to Post-Quantum Cryptography (PQC)
  • Share industry experience regarding customer usage patterns to provide feedback to product teams on how to make NGTS/MIM easier for customers to adopt fully
  • Conduct deep-dive discovery sessions to uncover unmanaged or 'rogue' certificates using network-native discovery tools
  • Partner with Solutions Consultants (SCs), Account Managers, and the CyberArk MIM Specialist team to build and execute account-based pursuit strategies
  • Drive the adoption of Secure Flex credits by showing customers how to consolidate siloed CLM/PKI tools into a centralized control plane
  • Fulltime
Read More
Arrow Right

Director, Trade Data Strategy and Management Lead

Are you looking for a career move that will put you at the heart of a global fin...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience in data strategy, data management, or related consulting roles within financial services, with a number of years in a leadership capacity
  • Strategic Data Road mapping: Proven ability to architect and articulate a clear data strategy that directly supports business objectives, encompassing data acquisition, storage, processing, and consumption. This includes defining investment plans and roadmaps for data initiatives
  • Data Governance Frameworks: Deep expertise in establishing and enforcing robust data governance policies, standards, and procedures (e.g., data ownership, data stewardship, metadata management, data lineage). Critical for ensuring data quality, compliance, and trustworthiness
  • Data Quality Management: Proficiency in implementing methodologies and tools for data profiling, cleansing, validation, and continuous monitoring to ensure high data accuracy and reliability
  • Regulatory Compliance (Financial Services): In-depth understanding of data-related regulations and compliance requirements within the financial industry (e.g., GDPR, CCPA, BCBS 239, data privacy laws). This includes translating regulatory needs into actionable data policies
  • Data Architecture & Modelling Concepts: Strong conceptual grasp of data architecture principles (e.g., data warehousing, data lakes, data meshes), data modelling techniques, and database technologies
  • Strategic Leadership: Visionary leadership to drive complex data initiatives, inspire teams, and foster a data-driven culture across the organization. This includes setting OKRs and KPIs for data initiatives
  • Team Leadership & Development: Proven ability to build, lead, mentor, and develop high-performing data management teams, including data managers and specialists. Credibility to C-suite level across all aspects of data and data services
  • Cross-Functional Collaboration & Influence: Exceptional skills in collaborating with diverse stakeholders (e.g., Business Heads, Technology, Operations, Legal, Risk, Compliance) to align on data strategies, secure buy-in, and drive adoption
  • Executive Communication & Presentation: Ability to communicate complex data concepts, strategies, and insights clearly and concisely to senior management and non-technical audiences, influencing decision-making
Job Responsibility
Job Responsibility
  • Lead the definition and execution of the Trade Data Strategy and roadmap, ensuring alignment with LOB product visions, design, channel alignment, on-premise and cloud data strategy for the business and overall product experience
  • Manage a team of data managers responsible for delivering the Technology Book of Work specifically assigned to Data Strategy initiatives
  • Act as the Trade product representative within Data ART (Agile Release Train) scrum teams, collaborating with Technology and Operations to ensure the successful achievement of Data Objectives and Key Results (OKRs) defined by technology investments
  • Work in partnership with Data Governance team to implement robust data governance model, data quality, and data management frameworks across TWCS to ensure data integrity, security, curation, and conformity of data to Citi standards and policies. and accessibility
  • Collaborate with Data Engineering teams to define requirements for data architecture, infrastructure, connectivity to internal and external data sources, and tools that support the overall data strategy
  • Identify opportunities to leverage data for business growth, operational efficiency, and enhanced client experience within the Trade business
  • Stay abreast of emerging data technologies, industry trends, and regulatory developments related to data management and analytics in the financial services sector, incorporating relevant insights into the TWCS data strategy
  • Establish and monitor key performance indicators (KPIs) and metrics to measure the success and impact of data initiatives, regularly reporting progress to senior management and stakeholders
  • Lead the creation of TWCS external data services (e.g., on-line reporting, cash-flow analytics services, asset and data marketplaces, billing information), the self-serve data consumption strategy and plan
  • Drive data-driven decision-making processes by providing insights and recommendations based on comprehensive data analysis
What we offer
What we offer
  • Generous holiday allowance starting at 27 days plus bank holidays
  • increasing with tenure
  • A discretional annual performance related bonus
  • Private medical insurance packages to suit your personal circumstances
  • Employee Assistance Program
  • Pension Plan
  • Paid Parental Leave
  • Special discounts for employees, family, and friends
  • Access to an array of learning and development resources
  • Fulltime
Read More
Arrow Right

Manager, Institutional Sales

The main purpose of this job is to be responsible for the overall strategy and e...
Location
Location
United States , Kansas City
Salary
Salary:
158000.00 - 187500.00 USD / Year
commercebank.com Logo
Commerce Bank
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in business, marketing or a related field or equivalent combination of education and experience required
  • 6+ years institutional investment production, relationship management or sales leadership experience required
  • 3+ years leadership/supervisory experience required
  • Strong knowledge of the Institutional sales field, including knowledge of best practices
  • Strong technical knowledge in investment management across fixed income, equity and alternative management
  • Understanding of Institutional fiduciary roles, such as ERISA, OCIO, and UPMIFA
  • Ability to prospect data tools and databases that can drive prospect generation
  • Ability to analyze and condense data obtained into a format that can be useable by sales team to drive sales process
  • Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
  • Ability to drive results and balance management of organizational risk and meeting goals of the business
Job Responsibility
Job Responsibility
  • Work with Senior Institutional line of business management to achieve company-wide institutional new business, revenue and profit goals
  • Directly oversee asset sales management activities, which includes oversight of the Institutional Business Development Officers, Specialists, Associates and the Sales Intelligence Unit (SIU)
  • Work within, and promote use of internal systems and CRM for all reporting needs, including activities, pipeline, compensation reporting, etc. Develop sales dashboard to track and report key metrics
  • Develop strong relationships with internal referral partners and the department leaders. Develop consistent communication channels and work to increase sales from referrals within Commerce Bank
  • Assist with developing sales and individual deal strategy. This will include structure, pricing, services
  • Provide thought leadership and strategies to acquire and use information from various sources to drive sale while utilizing knowledge and experience with sales and prospecting data bases
  • Serve as a subject matter expert as it relates to institutional competitors, current marketplace, pricing and products. Make recommendations that make Commerce Trust offerings increasingly competitive within the marketplace
  • Provide recommendations and work with the BDO team and SIU to continually enhance the RFP process and marketing collateral
  • Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
  • Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
What we offer
What we offer
  • employer sponsored health, dental, and vision insurance
  • 401(k)
  • life insurance
  • paid vacation
  • paid personal time
  • career development
  • education assistance
  • voluntary supplemental benefits
  • Fulltime
Read More
Arrow Right

Senior Principal Piping Engineer

The Senior Principal Piping Engineer is tasked with solving unique and complex p...
Location
Location
India , Chennai
Salary
Salary:
Not provided
mcdermott.com Logo
McDermott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree or Master's Degree in Engineering
  • 20+ years of experience in oil and gas with a major contractor or consultant predominantly performing detail design
  • Detailed knowledge of design techniques and analysis methods and detailed knowledge of the theory, content, and application of standards, codes, and guidelines as applicable
  • Knowledgeable in project coordination and execution skills
  • Recognized across the company as a key lead, highly innovative designer, or highly skilled analyst
  • Preferably Registered Professional Engineer or member of professional engineering society as applicable
  • Seasoned knowledge of engineering standards and specifications
  • Good knowledge of engineering software
  • Able to work independently
  • Good working knowledge of English, both oral and written
Job Responsibility
Job Responsibility
  • Perform conceptual, FEED, and detailed analyses and design as per design basis, project specifications, design codes, and standards
  • Develop creative and innovative solutions that are reliable and cost-effective for problems and challenges when they arise
  • Apply expertise to the most complex problems
  • Manage own time to meet objectives and (as Lead Engineer) forecast and plan resource requirements
  • Develop and manage plans to achieve business objectives
  • Clearly communicate and explain highly complex ideas and anticipate potential objections, influencing outcomes
  • When acting as Lead Engineer, in addition: Direct large Engineering team as a Lead Engineer on most unique and complex projects
  • Lead the Discipline engineering design of the assigned work area and completed within the planned schedule and budget, in accordance with standards, MDR, and project-specific procedures and to a high professional standard
  • Plan, organize, and direct all aspects of Discipline execution on the assigned project, including scope, deliverables, schedule, and all workforce resources - agree on allocations with the Discipline Manager
  • Ensure interfaces and deliverables are clearly identified
  • Fulltime
Read More
Arrow Right