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Vodafone Logo Vodafone · IT - Software Development

Unified Communications Engineer

India, Pune · Job Posted April 23, 2026
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Job Description

We are seeking an experienced Unified Communications professional to deliver expert-level support for enterprise-grade Voice over IP and Unified Communications services. The individual will ensure high availability, optimal performance, and end‑to‑end incident resolution across customer environments. This role involves managing complex technical issues, validating critical service changes, supporting service ramp-up activities, executing health checks, and contributing to continuous improvement of monitoring, automation, and operational efficiency.

Job Responsibility

  • Deliver expert end‑to‑end technical support for Unified Communications services
  • Provide inputs for planning, assessment, implementation, rollout, and complex change preparation
  • Validate service-impacting changes executed by second-line teams
  • Resolve technical issues raised by external customers within defined service levels
  • Guide customer technical teams on resolving service-impacting incidents
  • Conduct and enhance monitoring using scripting and existing tools
  • Build knowledge within the team and support continuous service improvements
  • Manage technical service ramp-up including installation, configuration, and coordination of setup tasks
  • Set and manage service expectations with customers and internal stakeholders
  • Build sustainable relationships with internal and external partners to maintain SLA compliance
  • Define, execute, and close proactive health checks for Unified Communications systems
  • Participate in technical audits and close identified gaps
  • Perform incident, problem, and root-cause management for P1/P2 issues

Requirements

  • Expert-level knowledge of SBC, IP networks, and mobile networks
  • Strong expertise in Oracle SBC configuration, upgrades, and troubleshooting
  • Experience in enterprise environment operations and maintenance
  • Expert knowledge of SIP and RTP protocols and Oracle SBC deployment
  • Expertise in at least two areas: VOIP, IMS, GSM, LTE
  • Understanding of virtualisation and cloud computing
  • Experience working in a multinational environment
  • English proficiency at B2–C1 level

Nice to have

  • knowledge of routing protocols, cloud and signalling standards
  • scripting proficiency
  • ITIL understanding
  • ability to operate in high‑pressure environments
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