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Unified Communications & Collaboration Engineer

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NTT DATA

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Location:
Romania , Brasov

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Category:
IT - Software Development

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Contract Type:
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Salary:

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Job Description:

The Unified Communications & Collaboration Engineer will design and implement enterprise voice solutions using Microsoft Teams and Audiocodes SBCs. The role requires a bachelor's degree in IT or related fields and 3-5 years of experience in unified communications. Strong troubleshooting skills and collaboration with internal teams are essential. Preferred certifications include Microsoft Teams Administrator Associate and Audiocodes Certified Professional.

Job Responsibility:

  • Design, implement, and maintain enterprise voice and collaboration solutions based on Microsoft Teams, including Teams Phone and Direct Routing capabilities
  • Integrate and manage Audiocodes Session Border Controllers (SBCs), including Mediant series devices and OVOC (One Voice Operations Center) for centralized monitoring and management
  • Manage and support the VoIP backbone infrastructure, ensuring reliable connectivity between cloud-based Teams telephony, on-premises systems, SIP trunks, and PSTN networks
  • Provision, configure, and troubleshoot enterprise IP phones and ATA devices used within the unified communications environment
  • Monitor system performance and service availability, proactively identifying issues and performing root cause analysis to resolve incidents and improve service reliability
  • Troubleshoot complex issues related to voice routing, SIP signaling, telephony services, and Microsoft Teams voice features
  • Collaborate with internal IT teams, network engineers, collaboration teams, and external vendors to deliver and support unified communications services
  • Maintain technical documentation, configuration records, and operational procedures, ensuring compliance with enterprise standards and governance requirements
  • Support system upgrades, configuration changes, and lifecycle management of voice and collaboration infrastructure
  • Provide mentoring and technical guidance to junior engineers, supporting knowledge sharing and operational excellence within the team
  • Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents

Requirements:

  • Bachelor’s degree in Information Technology, Telecommunications, Computer Science, or a related field, or equivalent professional experience
  • Minimum 3-5 years of experience in unified communications or voice engineering roles in enterprise environments
  • Strong expertise in Microsoft Teams voice services, including Teams Phone System and Direct Routing
  • Hands-on experience working with Audiocodes SBCs (Mediant series) and OVOC management platform
  • Solid understanding of VoIP backbone architecture, SIP trunking, call routing, and PSTN integration
  • Experience provisioning and managing enterprise IP phones and ATA devices
  • Strong troubleshooting skills related to voice infrastructure, SIP signaling, telephony routing, and collaboration platforms
  • Experience supporting enterprise-scale voice deployments and operational environments
  • Familiarity with automation and scripting (PowerShell desirable) for operational tasks and system management
  • Excellent communication and collaboration skills, with the ability to work effectively with technical teams and vendors
  • Excellent command of both spoken and written English and German

Nice to have:

  • Microsoft Teams Administrator Associate certification is preferred
  • Audiocodes Certified Professional certification is desirable
What we offer:
  • Smooth integration and a supportive mentor
  • Choose from Remote, Hybrid or Office work opportunities
  • Projects have different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events

Additional Information:

Job Posted:
April 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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