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Crédit Agricole Logo Crédit Agricole · IT - Administration

Unified Communication Services (Messaging) – Expert (L3)

Singapore, Singapore · Job Posted June 15, 2026
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Job Description

Job Summary He/She will be an L3 Engineer for the Unified Communication Services in CA-CIB. Provide support for all the RUN activities within Unified Communication Services team in Singapore. He/She is responsible for health and stability of the technical solutions within his/her scope. He/She has to effectively work with technical peer such as architect, regional experts and project teams on technology road map and projects.

Job Responsibility

  • Assigns the technical tasks and manages delegation for technical issues
  • Animates the team to encourage collaboration and sharing of practices
  • Should contribute more in supporting technical skill development
  • Participates in recruitment process for the team
  • Manage service improvements for all Unified Communication Services supported throughout the organization
  • Provide technical trainings and support through verbal or written communication for the team
  • Responsible for providing technical direction, proactive and reactive support services to maintain the availability and reliability of system infrastructure in accordance to the SLA
  • Focus on automation and optimum use of the team to improve efficiency
  • Drive and deliver root cause for any high severity issue
  • Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines
  • Own and drive problem management
  • Ensures an activity is performed in compliance with norms, standards, processes and procedures
  • Focus and ensure to bring in more projects and work on projects for CA-CIB
  • Act as a technical bridge between Paris and ISAP
  • Ensures documentations are reviewed and approved on time
  • Implements cross-functions activities including continuous improvement initiatives
  • Supports the team during diagnosis, when technical issues arise in his/her scope of expertise
  • Is aware of the global IT structure so that he/she anticipates interrelationships within the organization
  • Manage L3 activities which involve direct relationships with end users and L3 activities like architecture, design, project management, etc.
  • Engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects

Requirements

  • 11 years and more
  • Minimum 10-12 years of experience in managing messaging environment with about 3-5 years of experience in financial institutes
  • Good in technical troubleshooting and problem solving
  • Must be a bachelors/engineering graduate
  • Experience on Messaging technologies as Exchange 2016/2019, Skype for Business, MS Teams, IRONPORT and mobile messaging technologies as WorkSpaceOne & Blackberry work
  • Microsoft Exchange Server 2016 certified (or above)
  • Microsoft Certified IT Professional Enterprise Messaging Administrator
  • In depth hands on knowledge/experience on Windows technology, Skype/Lync and IronPort or any email gateway technologies
  • Excellent communication, interpersonal and logical skills
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