CrawlJobs Logo
Cyclad Sp. z o.o. Logo Cyclad Sp. z o.o. · IT - Administration

Unified Communication Engineer

Poland, Warsaw · Job Posted May 15, 2026
Apply Position
Job Link Share

Job Description

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Currently, we are looking for an experienced Unified Communication Engineer to support and maintain enterprise communication platforms in a complex, distributed Microsoft environment. The role focuses on Microsoft Exchange, Microsoft Teams, Skype for Business, and Microsoft 365 services, ensuring high availability, performance, and secure operation of unified communication systems.

Job Responsibility

  • Administration of Microsoft Exchange Servers (including Exchange Online and hybrid environments)
  • Administration of Microsoft Skype for Business Servers
  • Administration of Microsoft Teams services, including Teams Phone
  • Acting as 2nd line support for incidents across production, testing, and development environments
  • Troubleshooting incidents and problems, and updating ticketing systems in a timely manner
  • Liaising with other administrators and aligning solutions and operational processes
  • Designing and architecting long-term changes to unified communication platforms
  • Contributing to technical specifications for UC-based or UC-integrated solutions
  • Collaborating with development teams to align topology and configuration with project requirements
  • Maintaining and developing system documentation and operational procedures
  • Reporting on operational activities

Requirements

  • Minimum 5 years of professional experience after education, including at least 3 years in a similar role
  • English proficiency at B2 level
  • Excellent practical knowledge of Microsoft Exchange Server, including Exchange Hybrid environments
  • Experience administering complex, distributed Exchange topologies
  • Practical experience with Microsoft Skype for Business Server administration
  • Expertise in Exchange Server optimization, tuning, and capacity planning
  • Expertise in Skype for Business optimization, tuning, and capacity planning
  • Practical experience administering Microsoft Teams communication features
  • Experience in Exchange and Skype for Business patch management
  • Strong ability to analyze and troubleshoot large-scale distributed systems
  • Basic knowledge of other Microsoft system administration
  • Practical experience with Connex/Dencrypt communication platforms
  • Experience with desk sharing, group calendars, and room panel applications (e.g. TimeFlex)
  • Advanced PowerShell scripting skills for Microsoft Teams and Exchange Online
  • Experience automating bulk user provisioning, license assignment, and configuration audits across M365 and on-premises environments
  • Familiarity with Microsoft Graph API for reporting and automation
  • Experience working in restricted environments
  • Hands-on experience with Active Directory tiering model
  • Strong understanding of ITIL-based operational processes and ticket-driven environments
  • Ability to work with monitoring, incident management, and change management processes
  • Experience contributing to architecture and design of enterprise communication platforms
  • Strong documentation discipline (runbooks, SOPs, technical documentation)

What we offer

  • Private medical care with dental care (covering 70% of costs). Family package option possible
  • Multisport card (also for an accompanying person)
  • Life insurance
  • Work with talented engineers on large-scale, technically challenging projects
Cyclad Sp. z o.o. - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Unified Communication Engineer

8 matching positions

Engineer - Unified Communications Operations

We are seeking an experienced Unified Communications professional to provide end...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching
  • Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration
  • Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic
  • Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing
  • Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices
Job Responsibility
Job Responsibility
  • Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers
  • Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents
  • Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues
  • Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability
  • Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases
  • Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience
  • Support network platform ramp-up activities, including installation, configuration and coordination of setup tasks
  • Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits
  • Maintain and continuously improve technical documentation, knowledge repositories and asset inventories
What we offer
What we offer
  • Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements
  • Opportunities to progress from a second line operations role into a subject matter expert position
  • Hands-on involvement in network transformation and automation initiatives
  • A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams
  • Fulltime
Read More
Arrow Right

Team Lead - Software Engineer - Unified Configuration

As the team lead for the Unified Configuration team, you will build, mentor, and...
Location
Location
United States , Chicago
Salary
Salary:
180000.00 - 243000.00 USD / Year
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years experience in managing engineering teams within a (Java/data/infra) environment
  • 7+ years of experience in (software development/infra/data) industry in a fast paced tech environment
  • Full professional proficiency in English
  • Must be willing to travel, both domestically and internationally when required to meet with colleagues and/or merchant teams
Job Responsibility
Job Responsibility
  • Work cross-functionally with design, product, data engineers, engineers and other key stakeholders within the Unified Platform Solution
  • Have a multiplier effect by motivating team members and provide coaching in areas including but not limited to: engineering best practices, scalable architecture design, product roadmap discussions
  • Maintain an inclusive team culture focused on autonomy, ownership, collaboration, communication, and impact
  • Collaborate with different teams to design and implement new services with reliability/infra/data/dev in mind
  • Set clear individual and team goals that align with our strategic engineering ambitions in close collaboration with the product manager
  • Create an inspiring and collaborative team environment with an open communication/feedback culture
  • Recruit new team members in line with the Adyen culture and required skills
  • Maintain an inclusive team culture focused on autonomy, ownership, collaboration, communication, and impact
What we offer
What we offer
  • RSU's
  • Adyen+ benefit
  • Fulltime
Read More
Arrow Right

Engineer - Unified Communications Operations

We are seeking an individual to provide comprehensive 2nd line operational suppo...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced knowledge of Cisco Nexus 7K & 9K, ASA and vASA firewalls
  • Skilled in routing and switching technologies, including BGP, OSPF, MPLS, and EIGRP
  • Proficient in Linux systems administration
  • Experienced in tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic
  • Demonstrate effective written and verbal communication skills
  • Hold a graduation degree with 1+ years of experience in implementation or incident management roles related to unified communications or networking
  • Have good understanding of automation tools and methodologies used in cognitive or network automation domains
  • Adapt proactively to emerging technologies and collaboration platforms
Job Responsibility
Job Responsibility
  • Deliver end-to-end 2nd line technical support for unified communications services across data centre infrastructures
  • Support technologies including Cisco Nexus 7K & 9K, Cisco ASA and Firepower firewalls, Catalyst switches, and routers
  • Manage and coordinate vendor interactions to ensure timely issue resolution
  • Resolve customer-reported incidents in line with defined service level agreements
  • Contribute to planning, assessment, and execution of change requests
  • Onboard new customers within the production environment, including configuration, testing, and updating inventory systems
  • Generate and analyse signalling load and traffic reports to enhance performance KPIs
  • Oversee technical service ramp-up activities such as installation, configuration, and platform setup tasks
  • Maintain and enhance knowledge bases and inventory databases for operational accuracy
What we offer
What we offer
  • Opportunity to work on global enterprise unified communications platforms with cutting‑edge Cisco technologies
  • Potential career progression from 2nd line engineer to Subject Matter Expert (SME)
  • Exposure to network transformation initiatives and automation programmes
  • Collaboration with diverse global teams supporting large-scale telecom environments
  • Ability to strengthen technical depth and operational excellence in a highly dynamic setting
Read More
Arrow Right

Engineer Unified Comms 2nd Line Operations

We are seeking an Engineer for Unified Comms 2nd Line Operations to support Cisc...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced knowledge in voice/VoIP networking, SIP protocol, UC Collaboration technologies, specifically: Oracle,SBC, MS Teams, SIP, NGIN, IMS.
  • Understanding of Networks, AWS, Azure, and the ability to troubleshoot devices.
  • Scripting/programming experience, preferably in Python.
  • Experience with tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic.
  • Good oral and written communication skills.
  • Six or more years of experience in an implementation role, preferably with a primary technical focus on Cisco UC/Collaboration and Data Center technology.
  • Good knowledge of automation tools and cognitive technologies.
  • Self-motivated to keep abreast of continual changes in the collaboration technology space
Job Responsibility
Job Responsibility
  • Provide end-to-end 2nd line technical incident support for Unified communications services.
  • Offer input for planning, assessment, and implementation of change requests.
  • Resolve reported incidents within service level agreements.
  • Request and manage vendor support activities.
  • On-board new customers on the production environment through changes, testing, and updates into the inventory database.
  • Manage technical service ramp-up, including installation, configuration, and coordination of setup tasks for network platforms.
  • Resolve external customer’s technical issues and attend conference calls that have this in scope.
  • Update, maintain, and improve the knowledge and inventory database.
  • Onboard and troubleshoot new customer deployments
Read More
Arrow Right

Engineer Unified Comms 2nd Line Operations

We are seeking an Engineer for Unified Comms 2nd Line Operations to join our dyn...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced knowledge in voice/VoIP networking, SIP protocol, UC Collaboration technologies, specifically: Oracle SBC, MS Teams, SIP, NGIN, IMS
  • Understanding of Networks, AWS, Azure, and the ability to troubleshoot devices
  • Scripting/programming experience, preferably in Python
  • Experience with tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic
  • Good oral and written communication skills
  • Six or more years of experience in an implementation role, preferably with a primary technical focus on Cisco UC/Collaboration and Data Center technology
  • Good knowledge of automation tools and cognitive technologies
  • Self-motivated to keep abreast of continual changes in the collaboration technology space
Job Responsibility
Job Responsibility
  • Provide end-to-end 2nd line technical incident support for Unified communications services
  • Offer input for planning, assessment, and implementation of change requests
  • Resolve reported incidents within service level agreements
  • Request and manage vendor support activities
  • On-board new customers on the production environment through changes, testing, and updates into the inventory database
  • Manage technical service ramp-up, including installation, configuration, and coordination of setup tasks for network platforms
  • Resolve external customer’s technical issues and attend conference calls that have this in scope
  • Update, maintain, and improve the knowledge and inventory database
  • Onboard and troubleshoot new customer deployments
What we offer
What we offer
  • Opportunity to work with cutting-edge technology in a global enterprise environment
  • Exposure to a multinational work culture
  • Continuous learning and development opportunities
  • Collaborative and inclusive work environment
  • Competitive compensation and benefits package
Read More
Arrow Right

Engineer Unified Comms 2nd Line Operations

We are seeking an Engineer for Unified Comms 2nd Line Operations to join our dyn...
Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced knowledge in voice/VoIP networking, SIP protocol, UC Collaboration technologies, specifically: Oracle SBC, MS Teams, SIP, NGIN, IMS
  • Understanding of Networks, AWS, Azure, and ability to troubleshoot devices
  • Scripting/programming experience, preferably in Python
  • Experience with (at least 3) the following tools: Remedy, Netcool, Palladion, VoIP Future, Science Logic
  • Good oral and written communication skills
  • Six (6) or more years of experience in an implementation role, preferably with a primary technical focus on Cisco UC/Collaboration and Data Center technology
  • Good knowledge of Automation tools Cognitive
  • Understanding of new service offerings and methodology
  • Self-motivated to keep abreast of continual changes in the collaboration technology space
Job Responsibility
Job Responsibility
  • Provide end-to-end 2nd line technical incident support for Unified Communications services
  • Provide input for planning, assessment, and implementation of change requests
  • Resolve reported incidents within service level agreements
  • Request and manage vendor support activities
  • On-board new customers on the production environment through changes, testing, and updates into the inventory database
  • Manage technical service ramp-up (installation, configuration, and coordination of setup tasks) for network platforms
  • Resolve external customers' technical issues and attend conference calls that have this in scope
  • Update, maintain, and improve the knowledge and inventory database
  • Onboard and troubleshoot new customer deployments
What we offer
What we offer
  • Opportunity to work in a dynamic and exciting environment where you can connect with exciting opportunities, develop, grow, and collaborate with teams from around the globe
  • Potential to advance from a 2nd line support engineer to a Subject Matter Expert (SME)
  • Exposure to cutting-edge technologies and continuous investment in building and developing the right capability and capacity
Read More
Arrow Right
New

IPT Voice Engineer (Cisco Unified Communications)

We are seeking an IPT Voice Engineer with hands-on experience in Cisco Unified C...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional with 3+ years of experience in VoIP/IPT engineering
  • Strong technical knowledge of Cisco IPT, CVOICE, and Unified Communications
  • Good understanding of IPCC and ICM environments
  • Proficient in voice protocols such as SIP, H.323, and MGCP
  • Hands-on experience with voice gateways and troubleshooting
  • Relevant academic qualification such as a Bachelor’s degree in Engineering or equivalent
  • Certifications such as CCNA/CCVP or similar are beneficial
  • Problem-solving mindset with the ability to analyse and resolve technical issues effectively
  • Collaborative individual able to work across teams and functions
Job Responsibility
Job Responsibility
  • Manage incidents across IPT/IPCC environments, ensuring timely resolution aligned with agreed SLAs
  • Perform change management activities including moves, adds, and deletions following standard processes
  • Support configuration and implementation of Cisco voice solutions
  • Troubleshoot and resolve issues related to SIP, H.323, MGCP protocols and voice gateways
  • Carry out performance monitoring, trend analysis, and preventative maintenance
  • Collaborate with vendors and internal teams to resolve complex technical issues
  • Participate in customer calls and provide technical updates and solutions
  • Maintain and enhance knowledge bases, documentation, and inventory systems
  • Support server maintenance and restoration activities
What we offer
What we offer
  • Opportunity to work on global enterprise voice infrastructure
  • Exposure to advanced Cisco Unified Communications technologies
  • Collaborative and supportive team environment
  • Continuous learning and professional development opportunities
  • Experience working with cross-functional and international teams
Read More
Arrow Right

Telecom Unified Communications Engineer

We are looking for a Telecom Unified Communications Engineer to support and enha...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience supporting enterprise telecommunications and unified communications environments
  • Hands-on knowledge of VoIP technologies, voice infrastructure, and related troubleshooting practices
  • Familiarity with IVR systems and the operational support of voice applications
  • Ability to manage upgrades, maintenance activities, and production changes using formal change management procedures
  • Experience working with telecom equipment, collaboration platforms, and integrated voice and data solutions
  • Understanding of backup, disaster recovery, and system availability practices for communication platforms
  • Ability to work effectively with cross-functional IT teams, service providers, and business stakeholders
  • Willingness to participate in a 24/7/365 on-call support rotation for escalated issues
Job Responsibility
Job Responsibility
  • Partner with carriers and service vendors to investigate outages, troubleshoot service disruptions, and drive issues through to resolution
  • Execute software updates, firmware changes, and platform enhancements while following established change control standards
  • Lead the planning and delivery of communication system upgrades, replacement efforts, and migration projects that strengthen long-term platform reliability
  • Monitor system health, conduct validation testing, and tune performance to maintain a high-quality user experience across voice and collaboration services
  • Manage and resolve user-submitted support tickets related to telecom tools, voice services, and unified communications platforms
  • Develop and maintain backup and recovery procedures to protect critical communication components and support business continuity
  • Evaluate new telecom products and services through technical review, testing, implementation support, and detailed documentation
  • Install, configure, maintain, and monitor telecom hardware and software, including solutions that connect voice and data services with business applications
  • Administer collaboration and communication platforms such as Webex, Calabrio, Cisco Unity, Cisco Emergency Responder, RedSky, and 2Ring
  • Participate in an after-hours on-call rotation to provide escalated support for critical incidents and assist with additional infrastructure-related tasks as needed
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right