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Hunkemöller Logo Hunkemöller · IT - Administration

Unified Commerce Application Manager

Netherlands, Hilversum · Job Posted February 14, 2026
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Job Description

We’re looking for a self starter with a pro-active mindset, who works independently, learns quickly, and thinks analytically to support our Product Owners with both application management and project delivery. You’ll have retail experience and, preferably, exposure to commerce platforms and integrations. Your primary focus will be CRM & Loyalty, but you’ll flex across channels (POS, OMS, Webshop/App) as team needs evolve. As the team adjusts ways of working regularly, so flexibility is key.

Job Responsibility

  • Partner with Product Owners on application management
  • Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms
  • Provide store/business support, coordinate incident resolution, and document
  • Assist with Testing, validate fixes, and support release/readiness and hypercare
  • Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction
  • Contribute to lightweight requirements/acceptance criteria and operational documentation
  • Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s

Requirements

  • Retail / omnichannel background with a solid grasp of store & digital workflows
  • A self‑driven, independent working style
  • you learn fast, structure ambiguity, and drive issues to closure
  • Analytical mindset and problem‑solving skills
  • comfortable digging data
  • Experience with commerce and preferably integrations
  • Hands‑on with JIRA, testing workflows, and BAU support playbooks
  • clear and concise communicator
  • Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed
  • Agile experience

Nice to have

  • Basic SQL
  • experience with marketing automation or loyalty engines
  • familiarity with release/change management
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