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Unified Collaboration Engineer

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ResMed

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Unified Collaboration Engineer, you'll independently manage and optimize Resmed's collaboration ecosystem—Microsoft Teams, Exchange Online / Hybrid, Teams Telephony, Microsoft Purview. You'll resolve complex technical issues, lead implementation projects, and contribute to strategic improvements of our communication and employee experience platforms. This specialist role requires you to apply company policies and best practices to solve moderate to complex problems with minimal supervision. You'll collaborate across teams, contribute to technical analysis and reporting, and help shape the evolution of our unified communications and digital workplace strategy.

Job Responsibility:

  • Advanced Platform Administration: Independently manage Microsoft Teams environments including governance, policies, and advanced configurations
  • Design and implement Exchange Online solutions for complex mail routing and compliance requirements with Hybrid architecture
  • Configure and optimize Teams Telephony including auto attendants, call queues, and voice routing policies
  • Maintain Microsoft Purview compliance solutions including retention policies
  • Understanding on Cisco Telephony system and ready to be sunset (retired)
  • Compliance & Governance Management: Support data retention policies implementation across communication platforms
  • Manage eDiscovery processes and support legal/compliance requests
  • Configure and maintain information protection policies
  • Conduct compliance audits and generate regulatory reports
  • Complex Problem Resolution: Resolve escalated issues across UC and Exchange platforms requiring in-depth analysis
  • Perform root cause analysis for recurring problems and implement permanent fixes
  • Coordinate with Microsoft support for premier-level issues
  • Lead incident response for UC-related outages and service degradations
  • Stakeholder Collaboration: Partner with business units to understand communication requirements
  • Present technical solutions to non-technical stakeholders
  • Collaborate with security team on UC security posture
  • Work with network team to ensure voice quality and reliability

Requirements:

  • Bachelor’s degree in IT, Computer Science, or equivalent experience
  • 5+ years of experience in Microsoft 365 administration or Unified Communications
  • Strong expertise in Microsoft Teams, Exchange Online, and SharePoint Online
  • Solid understanding of Hybrid Active Directory and Exchange environments
  • Proficiency in PowerShell scripting and automation
  • Strong analytical, problem-solving, and communication skills

Nice to have:

  • Experience with Microsoft Teams Phone System and Direct Routing
  • Knowledge of Microsoft Purview Compliance Center (SC-400 / SC-401)
  • Experience with Hybrid Exchange architectures
  • Microsoft 365 certifications (MS-700, MS-203)
  • Familiarity with JIRA and Agile methodologies
  • Experience in regulated industries or healthcare

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
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