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Undergraduate Technology Operations Engineering Intern

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Amex

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Work Location Options:Hybrydowe You Lead the Way. We’ve Got Your Back. Join Team Amex and let's lead the way together. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of our diverse tech team, you can architect, code and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued and you’ll solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. How will you make an impact in this role? As a Technology Operations Engineering Intern, you will be part of the team that ensures high levels of product availability for the customers and partners of American Express.

Job Responsibility:

  • Support in monitoring the performance and availability of technology systems and applications, and performs routine maintenance tasks including system updates and backups with guidance from peers & leaders
  • Respond to service requests and incidents and provide technical support to end-users for hardware, software, and network-related issues
  • Complete the onboarding of new domains with guidance from peers and leaders
  • Complete the management and maintenance of network infrastructure with guidance from peers and leaders
  • Monitor network performance and trouble-shoot connectivity issues and supports the implementation of network security measures
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
  • Complete operational policies and procedures for new technologies, with guidance from peers and leaders
  • Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
  • Implement resiliency standards, tooling, and best practices
  • Review incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Requirements:

  • Currently enrolled in a Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience in software engineering or service delivery
  • Students must be graduating in 2027
  • Knowledge of network protocols and technologies
  • Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks
  • Interest in cloud administration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
  • Interest in system administration, network configuration, and troubleshooting
  • Interest in technology operations work on a wide range of applications
  • Interest in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
  • Interest in cloud platforms such as AWS, Azure, Google Cloud
  • Proficient verbal and written communication skills
  • Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
  • Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 03, 2026

Expiration:
February 28, 2026

Work Type:
Hybrid work
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