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Based in the Chicago area and reporting to the VP of Service and Applications, the Ultrasound Application Specialist is responsible for the execution of customer training for the Company’s innovative technologies using ultrasound. The role supports the US sales and service organizations along with EDAP’s market growth initiatives, including clinical presentations with potential new physician users. The Application Specialist provides a high level of customer satisfaction with training support and service, following manufacturer’s products requirements.
Job Responsibility:
Execution of customer training for the Company’s innovative technologies using ultrasound
Supports the US sales and service organizations along with EDAP’s market growth initiatives, including clinical presentations with potential new physician users
Provides a high level of customer satisfaction with training support and service, following manufacturer’s products requirements
Provides hands-on and didactic training at customer sites, to a physician and nursing audience, on products
Responsible for clinical training including didactic courses, case observations, product demonstrations and proctored case assistance
Provides consultative support to customers at every level, physician, nursing, sterile processing and OR managers
Coordinates the delivery of customer training with Service/Sales groups
Establishes and maintains a high level of customer satisfaction with manufacturer’s products thought continued training and case support
Maintains a good customer service reputation by complying with all regulatory requirements
Ensures quality system requirements are met & maintained
Provides feedback to the VP of Service & Applications concerning product performance anomalies encountered in the field and makes recommendations for improvements
Provides pre-sales and post-sales support by maintaining close working relationships with Sales Department and customers to ensure expectations are met
Manages travel budget to goal through optimization of travel strategies and cost savings
Requirements:
3+ years of ultrasound scanning experience in a patient care setting
Must pass an extensive background check and drug testing
Must have a clean driving record
Required immunizations/vaccinations: Hepatitis A & B, Chicken Pox, MMR Vaccine (Measles, Mumps & Rubella’s), Tetanus, Tuberculosis, and Influenza
Must have reliable transportation and possess a valid driver’s license
Must be physically fit and able to lift 30-50 pounds
Expert in product/clinical technical competencies, with the ability to answer a wide range of questions concerning software and clinical applications
What we offer:
Expense paid travel
EDAP will pay for required immunizations to be completed during first 60 days of employment if not up to date
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