UK Wellbeing Collective Account Manager

• Deliver in-year business targets – but set a future fit strategy to develop the customer for the next 2-3 years
• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan
• Develop and deliver an optimal integrated category promotional plan
• Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in-month performance vs forecast
• Manage accruals and pricing accurately and efficiently
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category

• Customer management & selling essentials - previous experience of performing a CKAM role
• Prior commercial experience and exposure to P&L
• Proven history of working within a team environment
• Prior experience of leading and developing a direct report preferable however not essential
• Minimum 3 years relevant Account Management/Field Sales experience
• Collaborates with CSP team to enable and support the right category growth management approach
• Demonstrated commercial strategy through analysing customer JBP looking for improvements, and budgeting appropriately so delivered within spend guardrails
• Deeply understands their customer and uses that knowledge to build strong customer relationships
• Is data literate, able to analyse data to make better decisions and identify new trends
• Understands how to execute with excellence with the customer
• Proficient in negotiating complex agreements and resolving conflicts among multiple stakeholders
• Knows how to use the right questions to understand the customer’s challenges and needs

Prior experience of leading and developing a direct report

• Flexible working options
• Family-friendly and inclusive workplace
• Equity, Diversity & Inclusion
• Employee Resource Groups
• Relocation expense reclaim up to £5,000 (specific pre-approved expenses)