UK Spare Parts Management and Buyer Job at ATS Automation Tooling Systems Inc. (Ware)

Job Description

The ATS UK Spare Parts Management & Buyer is responsible for delivering exceptional customer service for part-related inquiries by providing timely support in part identification, quoting, order entry, and warranty claims. This role involves close collaboration with cross-functional teams to ensure customer needs are met effectively and to capture voice-of-customer feedback that supports long-term contracts. In addition, the role manages the procurement of spare parts, materials, and components necessary to support ATS customers. Key responsibilities include ensuring supply continuity, maintaining optimal inventory levels, and building strong supplier relationships. The ideal candidate will have experience in sourcing, negotiating, and purchasing within a fast-paced supply chain environment, combined with a solid understanding of lead times, cost control, and quality requirements. Strong communication, organizational, and problem-solving skills are essential to drive operational efficiency and meet customer demands.

Job Responsibility

Deliver an exceptional customer experience and build strong customer relationships
Respond promptly to all customer inquiries related to spare parts
redirect other service inquiries as needed
Provide support in part identification, quoting, automated order entry, and warranty claims
Maintain and develop customer-specific price lists as assigned
Drive parts bookings to meet plan with acceptable margins aligned to business and account targets
Manage CRM updates regularly to ensure accurate funnel and booking tracking
Support preparation of quarterly business reviews (QBR) for assigned accounts and capture voice-of-customer feedback
Promote adoption of eCommerce and other digital transaction tools
Maintain master data integrity across ERP, CRM, Service Cloud, and other IT applications
Purchase spare parts and related commodities in accordance with ATS Principles of Buying to achieve departmental goals
Process purchasing documentation (Requisitions, Purchase Orders, Cancellation Forms, Continuous Improvement Reports) per ATS policies
Review requisitions for accuracy, terminology, and specifications
Prepare and send spare part purchase orders to suppliers
Resolve spare part invoicing discrepancies and escalate for approval
Track and monitor spare part Purchase Order deliveries to maximize on-time delivery performance
Respond to supplier inquiries regarding order status, changes, or cancellations and communicate internally
Contact suppliers to expedite deliveries and resolve shortages, late deliveries, quality issues, and other problems
Create vendor scorecards and support QBRs to drive continuous improvement for major vendors
Negotiate vendor contract prices, credit terms, discounts, and delivery arrangements
Stay informed on new sources of supply for spare part materials
Use historical and benchmarking data to ensure competitive pricing
Identify new cost-saving opportunities
Assist in developing cost containment, product standardization, vendor consolidation, and benchmarking strategies that maximize value while maintaining ATS standards
Support continuous improvement initiatives by leveraging ABM processes and tools
Perform other duties as required and assigned to meet job role and business needs
Ensure all business activities are conducted with the highest ethical standards and in compliance with the ATS Code of Business Conduct

Requirements

3–5 years of experience in parts management, purchasing, inventory control, or supply chain operations within a manufacturing or industrial environment
Strong theoretical and practical knowledge of purchasing and material planning concepts
Experience with spare parts cataloging, proposal writing, and technical documentation
Proficiency in ERP systems (JDE experience preferred), CRM, and Microsoft Office Suite
Proven organizational, negotiation, communication, and problem-solving skills
Excellent oral, written, and interpersonal communication skills
Ability to work effectively in a team environment

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UK Spare Parts Management and Buyer

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