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UK General Manager

fellahealth.com Logo

Fella

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Location:
United Kingdom

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Category:

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Contract Type:
Not provided

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Salary:

100000.00 - 150000.00 GBP / Year

Job Description:

As Head of Operations UK at Bolt, your fundamental role is to build and scale the physical and logistical backbone that makes fast, safe, and high-quality patient delivery possible. You’ll take full ownership of our UK operations from the current pharmacy setup to the design and launch of our next-generation facility. You’ll build the systems that let us move from 4,000 to 35,000 orders a day without chaos. You’ll streamline every step of dispensing, automate where possible, and create clear flow across receiving, checking, packing, and handoff. You’ll strengthen cold chain and inventory security, implement scan-based verification, and ensure the operation is ready to handle 10x scale. At its core, this role is about running the four walls of the operation: People management, Process improvement & throughput, Daily facility operations.

Job Responsibility:

  • Take full ownership of the new UK site built to handle 35,000+ daily orders
  • Own day-to-day execution across the facility, ensuring the site runs smoothly every day
  • Build systems and routines that keep dispensing, packing, and delivery running reliably at scale
  • Own cold-chain integrity end to end as volume grows, including capacity planning, monitoring, and failure response
  • Tighten physical security and stock control for high-value inventory
  • Own throughput, error rates, and SLAs, using metrics to drive daily decisions on the floor
  • Build and lead the operations team
  • Define clear structure, ownership, and station responsibilities on the floor
  • Hire, train, and coach team members for consistency, speed, and quality
  • Manage performance actively, address underperformance early, and make hard people decisions when needed
  • Establish daily reporting, operating rhythms, and clear escalation paths
  • Drive process improvement and throughput
  • Continuously improve workflow across receiving, checking, packing, and handoff
  • Lead micro-optimizations in layout, tooling, and standard work to increase throughput without sacrificing quality
  • Scale the operation in clear steps (current state → 10k → 20k → 35k+ orders per day)
  • Evaluate automation pragmatically
  • Explore automation and tooling only where it meaningfully reduces errors or manual load
  • Pilot practical solutions in packing, checking, or cold-chain prep when stability and volume justify it
  • Prioritize reliability and execution over heavy or experimental tech builds
  • Ensure delivery reliability at scale
  • Own outbound performance and day-to-day coordination with logistics partners
  • Ensure delivery remains predictable and resilient as order volume increases
  • Escalate and resolve issues quickly to protect patient experience

Requirements:

  • Scale in live operations: You’ve run or scaled a fulfillment/distribution site at 10k+ orders/day
  • Process + layout design: You’ve mapped end-to-end flows (receiving → dispensing → checking → packing → handoff), balanced stations, and removed failure points
  • Security & stock control: You’re comfortable with high-value inventory controls: Access, storage, counts, reconciliations, and chain of custody
  • Cost & ROI mindset: You reduce cost per order while holding the line on speed, quality, and compliance
  • People leadership: You hired effective leaders and built teams with a high cultural standards and clear accountability. Leading large teams 100+ in fast-paced, operational environments such as logistics, warehousing etc
  • Ownership & autonomy: You are obsess with efficiency: spotting bottlenecks, redesigning workflows.Anticipate blockers and proactively solve them before they become an issue
  • UK logistics experience: You’ve worked with parcel carriers (e.g., DPD/Royal Mail/3PLs) at scale and can make pickups, manifests, and exceptions reliable
  • You can build and maintain close relationships with senior leadership at key partners like Novo Nordisk and Lilly to drive growth and resolve challenges
  • Multi-site scalability: You’ve built systems and playbooks that can be replicated across future locations. You are able to translate vision into concrete plans, projects, and targets and then work towards achieving those roadmaps

Nice to have:

  • Automation/robotics: You’ve evaluated or deployed practical automation for dispensing, checking, packing, or cold-chain handling (including external vendors)
  • Pharmacy/regulated ops: You’ve worked in or alongside GPhC/MHRA environments and understand what “good” looks like for compliance in a live pharmacy setting
  • Move & commissioning: You’ve stood up a new site: layout, staffing plan, go-live, and a low-downtime transition & documented evrything
  • Delivery network depth: You’ve negotiated SLAs, built peak plans/contingencies, and improved first-attempt success at scale
  • Hub-and-spoke literacy: You understand central-fill models and how they change staffing, flow, and stock positioning
  • Startup pace: You’ve operated in high-velocity settings where priorities move fast and “done” beats “perfect.”
  • Throughput & quality metrics: You build simple dashboards (throughput, error rates, SLAs, cold-chain readiness) and use them to spot bottlenecks and improve week over week
What we offer:
  • Healthcare: comprehensive medical insurance (if appropriate)
  • Vacation: PTO with a yearly minimum (≥2wks/yr + local national holidays)
  • Personal development: budget for books, courses, coaching ($1200/yr)
  • Personal wellness: budget for gym, health apps ($1200/yr)
  • Coaching: free biweekly health coaching
  • Equipment: Macbook & work-from-home equipment provided as needed

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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