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UK Communications & Change Manager

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JLL

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

In this role, you will lead and deliver comprehensive work transformation projects for JLL Work Dynamics clients. Day-to-day, you'll be hands-on with change management initiatives while developing strategic communications and enablement programs that support organisational evolution. You'll be responsible for crafting and executing integrated communication & change strategies that help our client optimise their workplace ecosystems—from physical environments to digital tools to cultural practices. Your work will guide our client as they embrace new ways of working, whether implementing hybrid work models, adopting collaboration technologies, or redesigning spaces to support evolving business needs. This position sits at the intersection of workplace strategy, organisational psychology, and technology enablement, allowing you to shape how leading organisations create more dynamic, productive, and engaging work experiences for their people.

Job Responsibility:

  • Lead and deliver change management projects associated with new workplaces, new or hybrid ways of working, and relocation programs
  • Create and deliver written communications and high-quality presentation materials
  • Lead executive interviews and facilitate stakeholder workshops
  • Design staff sentiment surveys and analyse data / insights from engagement activities
  • Be innovative in all aspects of motivating change engagement for our clients
  • Demonstrate leadership and actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success
  • Work closely with account leadership and all service line leads to create communications plans and campaigns that help deliver the account’s goals
  • Advise and support country and service line leads on bringing the best of JLL to the client
  • Work in partnership with the client comms lead to create and deliver external comms plans and internal stakeholder management plans
  • Develop and share templates to help the Workplace Experience Team communicate to the client’s employees professionally and on brand
  • Develop and deliver comms training for the Workplace Team and other account team members
  • Continuously evaluate and improve the communication and change process to increase efficiency, and enhance overall transformation performance
  • Create compelling content for multiple channels including newsletters, intranet updates, presentations, and executive briefings
  • Manage Workplace & Event feedback collection and response processes to ensure continuous improvement
  • Produce high-quality written materials including case studies, success stories, and service highlights
  • Maintain brand consistency across all communications materials for both JLL and HSBC standards
  • Manage content calendars and ensure timely delivery of all communications deliverables

Requirements:

  • Educated in Communications, PR, Marketing, Business or related field
  • Superior communication skills (verbal, written and visual communication)
  • Strong analytical and project management abilities
  • People and stakeholder management experience in a consulting environment is desirable
  • Strong skills in PowerPoint and other digital communication tools

Nice to have:

  • Qualifications in Change or Project Management, Communications, desirable but not essential
  • People and stakeholder management experience in a consulting environment is desirable

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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