UK Communications & Change Manager Job at JLL (London)

Job Description

In this role, you will lead and deliver comprehensive work transformation projects for JLL Work Dynamics clients. Day-to-day, you'll be hands-on with change management initiatives while developing strategic communications and enablement programs that support organisational evolution. You'll be responsible for crafting and executing integrated communication & change strategies that help our client optimise their workplace ecosystems—from physical environments to digital tools to cultural practices. Your work will guide our client as they embrace new ways of working, whether implementing hybrid work models, adopting collaboration technologies, or redesigning spaces to support evolving business needs. This position sits at the intersection of workplace strategy, organisational psychology, and technology enablement, allowing you to shape how leading organisations create more dynamic, productive, and engaging work experiences for their people.

Job Responsibility

Lead and deliver change management projects associated with new workplaces, new or hybrid ways of working, and relocation programs
Create and deliver written communications and high-quality presentation materials
Lead executive interviews and facilitate stakeholder workshops
Design staff sentiment surveys and analyse data / insights from engagement activities
Be innovative in all aspects of motivating change engagement for our clients
Demonstrate leadership and actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success
Work closely with account leadership and all service line leads to create communications plans and campaigns that help deliver the account’s goals
Advise and support country and service line leads on bringing the best of JLL to the client
Work in partnership with the client comms lead to create and deliver external comms plans and internal stakeholder management plans
Develop and share templates to help the Workplace Experience Team communicate to the client’s employees professionally and on brand
Develop and deliver comms training for the Workplace Team and other account team members
Continuously evaluate and improve the communication and change process to increase efficiency, and enhance overall transformation performance
Create compelling content for multiple channels including newsletters, intranet updates, presentations, and executive briefings
Manage Workplace & Event feedback collection and response processes to ensure continuous improvement
Produce high-quality written materials including case studies, success stories, and service highlights
Maintain brand consistency across all communications materials for both JLL and HSBC standards
Manage content calendars and ensure timely delivery of all communications deliverables

Requirements

Educated in Communications, PR, Marketing, Business or related field
Superior communication skills (verbal, written and visual communication)
Strong analytical and project management abilities
People and stakeholder management experience in a consulting environment is desirable
Strong skills in PowerPoint and other digital communication tools

Nice to have

Qualifications in Change or Project Management, Communications, desirable but not essential
People and stakeholder management experience in a consulting environment is desirable

JLL - All Job Offers

Select Country

UK Communications & Change Manager

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

UK Communications & Change Manager

Technical Writing and Communications Manager

Communications Manager

IT Change Manager

Procurement and Supply Chain Manager UK

IT Change Manager

Corporate Communications Manager & Digital Lead

UK Tax Manager

Regulatory Change & Projects Manager

Our AI answers in your language