UI/UX Lead Designer Job at HSBC

Job Description

Group AI Management and Strategy (AIMS) team is responsible for developing and implementing Group-wide strategic programs across HSBC aimed at accelerating the commercialisation and delivery of Artificial Intelligence / Machine Learning (AI/ML). Key areas of focus include responsible development practices, common platforms and capabilities, AI technology enablement, governance, and the Group-wide AI Strategy. HSBC is enhancing the utilisation of Generative AI to boost colleagues' productivity and increase their effectiveness, ensuring a controlled and responsible approach. We are looking for a UI/UX Lead Designer to play a crucial role in shaping the user experience and implement the interface design of HSBC Productivity Suite application. This role combines rapid prototyping, collaborating across teams, user feedback, and design excellence to develop the best-in-class colleague productivity app at the bank.

Job Responsibility

Design user experiences that align with the objectives of the HSBC Productivity Suite, ensuring they meet colleagues needs and drive productivity
Rapidly prototype features and designs from high-level requirements to support agile prioritisation, discussion, and delivery
Nurture design standards by applying customer experience best practices, libraries, and frameworks to produce high-quality de and deliver an exceptional user experience
Maintain rigorous standards of design excellence, ensuring interfaces are both functional and visually intuitive
Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool
Collaborate with product owners, developers, and users to deliver design solutions aligned with business objectives and user needs
Collaborate with product teams to leverage user feedback to gain insights into requirements, trends, and habits, to inform design decisions and enhance user experience
Participate in the research process for new flows and features
Conduct user interviews as part of usability testing to gather feedback, understand behaviours and pain points, and refine designs

Requirements

A strong portfolio showcasing senior-level UX design for digital products (including web applications), utilization of and impact on design systems, and the use of research insights
Experience with user research methods to inform design decisions
Understanding of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/Gen AI)
Excellent written and verbal communication skills to effectively convey information to users and engage senior stakeholders
Strong ability to analyse data and user behaviour, and translate insights into strategic actions and design
Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to internal teams and team members
Comfortable using English (spoken and written) in day-to-day work, including participating in team discussions and presenting updates in English when needed

What we offer

Additional car allowance in the amount of 4786 PLN (monthly, gross)
Variable pay is discretionary
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN)
Cafeteria platform
Employee assistance program
Additional contributions to PPK scheme
Corporate parties & events
CSR initiatives
Nursery and kindergarten discounts
Financial support with trainings and education
Social fund
Flexible working hours
Free parking

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