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Ufs Id Cd Capability Manager

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Unilever

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Location:
Indonesia , Banten

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Category:
-

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The CD Capability Manager is responsible for building a future-fit, competitive advantage for the Customer Development (CD) function by enhancing existing capabilities and driving business transformation through new capability building. This role is pivotal in deploying technology and data at scale to improve customer experience, enable digital transformation, and foster a high-performance, agile organization. The role also acts as a connector between business, technology, and HR, ensuring capability uplift is embedded in both day-to-day operations and long-term strategy.

Job Responsibility:

  • Design and Operationalize Capability Building Roadmap
  • Lead New Capability Development for Business Transformation
  • Digital & Data-Driven Enablement
  • Stakeholder Engagement & Collaboration

Requirements:

  • Identify skill gaps and design capability programs for CD teams, distributor partners, and project teams
  • Develop and implement a capability roadmap aligned with global and regional future-fit capability canvas and best practices
  • Build and maintain training materials, onboarding programs, and best practice sharing platforms
  • Foster a learning culture and continuous improvement mindset within the CD organization
  • Lead the design and operationalization of scalable, end-to-end customer journey models
  • Collaborate cross-functionally to implement strategies leveraging data, automation, and personalization for measurable business value
  • Drive innovation through experimentation, digital enablement, and agile HR practices
  • Act as a change agent, championing transformation initiatives and embedding new ways of working
  • Partner with IT and regional hubs to translate strategy into phased technology implementation
  • Introduce digital tools and training to enhance sales productivity and data literacy
  • Monitor and report on transformation KPIs, using dashboards to track progress and inform strategy iteration
  • Act as a bridge between commercial, technical, and operational teams
  • Facilitate cross-functional workshops, training, and best practice sharing
  • Engage with regional and global counterparts to adapt and implement proven practices

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
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