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The CD Capability Manager is responsible for building a future-fit, competitive advantage for the Customer Development (CD) function by enhancing existing capabilities and driving business transformation through new capability building. This role is pivotal in deploying technology and data at scale to improve customer experience, enable digital transformation, and foster a high-performance, agile organization. The role also acts as a connector between business, technology, and HR, ensuring capability uplift is embedded in both day-to-day operations and long-term strategy.
Job Responsibility:
Design and Operationalize Capability Building Roadmap
Lead New Capability Development for Business Transformation
Digital & Data-Driven Enablement
Stakeholder Engagement & Collaboration
Requirements:
Identify skill gaps and design capability programs for CD teams, distributor partners, and project teams
Develop and implement a capability roadmap aligned with global and regional future-fit capability canvas and best practices
Build and maintain training materials, onboarding programs, and best practice sharing platforms
Foster a learning culture and continuous improvement mindset within the CD organization
Lead the design and operationalization of scalable, end-to-end customer journey models
Collaborate cross-functionally to implement strategies leveraging data, automation, and personalization for measurable business value
Drive innovation through experimentation, digital enablement, and agile HR practices
Act as a change agent, championing transformation initiatives and embedding new ways of working
Partner with IT and regional hubs to translate strategy into phased technology implementation
Introduce digital tools and training to enhance sales productivity and data literacy
Monitor and report on transformation KPIs, using dashboards to track progress and inform strategy iteration
Act as a bridge between commercial, technical, and operational teams
Facilitate cross-functional workshops, training, and best practice sharing
Engage with regional and global counterparts to adapt and implement proven practices